Granite Subaru - Service Center

Always good We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like the original dealership! More

Tim is a great Service Rep for Subaru The recent Service work done to my car was excellent and professionally handled.. Tim took care of everything, and worked to get the best possible pr The recent Service work done to my car was excellent and professionally handled.. Tim took care of everything, and worked to get the best possible price given in level of work required.. How Subaru takes care of this Service Rep and its service staff!! James Michaud More

Oil and Filter change and multi-point inspection My experience with the service department was excellent. The staff were friendly and courteous, answering a few questions about some car features I w My experience with the service department was excellent. The staff were friendly and courteous, answering a few questions about some car features I was uncertain about. The work was performed very promptly to my complete satisfaction. More

Managers nice but last two recalls they broke something else Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They ga Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They gave me a second loaner car. After I got home for the second time I noticed huge scratch marks on the bottom of the car where the lift would go. Last year I brought it in for recall and maintenance and they did something to the muffler, had to bring back again. They also tried to charge me twice for $600 maintenance and I asked them to look it up bc I already had it done at 90,000 and didn’t need it again. Not sure if they thought I was stupid or just a misstep. I just can’t risk taking the car back. Very nice customer service though. Just don’t seem to have mechanics that know what they are doing. More

Fast and Easy Needed new wiper blades and found out they were covered by my bumper to bumper warranty when I called parts department. Drove into service and they we Needed new wiper blades and found out they were covered by my bumper to bumper warranty when I called parts department. Drove into service and they were happy to get them changed for me . More

Great service experience Both service advisors I worked with were helpful and friendly. Drop -off and pick-up were quick and efficient. Really appreciated the loaner vehicle Both service advisors I worked with were helpful and friendly. Drop -off and pick-up were quick and efficient. Really appreciated the loaner vehicle while my car was in! More

Scuffing of front tires Performed a wheel alignment while I waited in their showroom with a free coffee and comfortable seating. Took an hour as they said. Steering wheel sol Performed a wheel alignment while I waited in their showroom with a free coffee and comfortable seating. Took an hour as they said. Steering wheel solid with no bounce. Problem solved. More

Excellent Fantastic customer service. I dropped the car off, was given a rental. They completed a 24,000 mile service on a timely manner and an incredible deta Fantastic customer service. I dropped the car off, was given a rental. They completed a 24,000 mile service on a timely manner and an incredible detailing job, car looks brand new. More

Great experience Tim Russell is amazing. My 2014 Impreza had developed some transmission issues. Tim and his team diagnosed the problem and rebuilt the transmission wi Tim Russell is amazing. My 2014 Impreza had developed some transmission issues. Tim and his team diagnosed the problem and rebuilt the transmission within a week. I couldn't have asked for better, friendlier or more helpful customer service. More

Fast oil change /tire rotation . Very friendly service . Same as above. Friendly prompt service. Paid partly with a coupon.Went over everything with me and gave me information and what’s needed for the next Same as above. Friendly prompt service. Paid partly with a coupon.Went over everything with me and gave me information and what’s needed for the next future visit More