Granite Subaru - Service Center

12 K service Service rep listened well and was very easy to work with. Waiting area is really comfortable and the work and payment process was completed quickly Service rep listened well and was very easy to work with. Waiting area is really comfortable and the work and payment process was completed quickly More

Thanks Granite Subaru As always, very pleasant experience at Granite . I came in for A infotainment recall on my crosstrek and was told about 45 minutes. I was in and out As always, very pleasant experience at Granite . I came in for A infotainment recall on my crosstrek and was told about 45 minutes. I was in and out within 20. I have come into Granite for a few things. Oil changes, a recall, and issue with my remote starter and always a easy pleasant experience. I bought my crosstrek at a different dealership and wish I bought It at Granite Subaru. I have not been back to the other dealership since I bought my car and haven't heard from them since i got it 2 years ago. Granite always ask how my experience was and is very customer friendly without being overly done. They will have my business as long as I own my Subaru. More

Great experience Everyone in the service department is friendly and they provide great customer service. When I was checking in, three different people asked if I wa Everyone in the service department is friendly and they provide great customer service. When I was checking in, three different people asked if I was being helped. More

Quick and honest! I needed new air filters and they said it was fine for us to do them ourselves, and they told us that we shouldn't do the battery check now to wait. S I needed new air filters and they said it was fine for us to do them ourselves, and they told us that we shouldn't do the battery check now to wait. Saved us money and we will definately be back! I do miss the days of the complementary wash and vacuum, but I did those after as well! Great place! More

Good service but new issues appeared I took my Subaru Forester in for a 60,000 service and recall service. Everything that needed to be addressed was taken care of quickly and the staff w I took my Subaru Forester in for a 60,000 service and recall service. Everything that needed to be addressed was taken care of quickly and the staff were all friendly. However, having just used my windows again since the service, the driver’s seat window operation is janky. The auto down doesn’t work and it will go up an inch at a time as long as I start and stop pulling the lever. This problem was not present before the service. Maybe it’s just a coincidence. More

First time service Moved from Mass. and needed a new service center. Found everyone polite, helpful, and very good service. Very nice waiting area. I will return agai Moved from Mass. and needed a new service center. Found everyone polite, helpful, and very good service. Very nice waiting area. I will return again More

Excellent service Have been a customer for over 10 years. Service staff are exceptionally helpful and capable. Their friendliness and attention to detail , along with t Have been a customer for over 10 years. Service staff are exceptionally helpful and capable. Their friendliness and attention to detail , along with thorough and understandable explanations , inspire confidence in the service to be received. They go the extra mile. Would recommend this dealership with no reservations. More

Nothing special I was disappointed with my first experience in the service department at Granite Subaru. Not only did I wait for a fairly long period when I arrived, I was disappointed with my first experience in the service department at Granite Subaru. Not only did I wait for a fairly long period when I arrived, several small items were not taken carry of even though I requested them (car wash, front license plate installed). I also received an insistent call asking me to call back immediately as if it was a red flag emergency when it turned out there was a misunderstanding about cross bars being installed. Having just come from experiences with Mazda service where I have never waited to check in, where there are free snacks and a pleasant waiting room, easygoing staff, and free car washes, I was certainly disappointed with the lack of careful attention I received. More

Well done The service department has been great for every issue I have had . Every one is always friendly and helpful. So far all of the problems I have had ha The service department has been great for every issue I have had . Every one is always friendly and helpful. So far all of the problems I have had have been fixed More

2018 Impreza State Inspection and software update Friendly, quick, and professional would be the best way to described our experience. Tim was awesome from start to finish and the waiting area was gr Friendly, quick, and professional would be the best way to described our experience. Tim was awesome from start to finish and the waiting area was great too! More