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Granite Subaru - Service Center

Hudson, NH

4.8
2,782 Reviews

2,782 Reviews of Granite Subaru - Service Center

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November 30, 2023

Outstanding customer service, very receptive, on time, professional, and fair; could not ask for more, thank you- their loss is your gain More

by ODONNELLBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
Dec 05, 2023 -

Granite Subaru responded

Thank you for the nice review and feedback.

November 30, 2023

I was told the price and time period to do the job. A loaner was promised and available to me. I will continue to bring my car here for future service. More

by PAULLESNIEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Granite Subaru responded

Paul thank you for the nice review.

November 29, 2023

These guys are top notch! So professional and knowledgeable. Always a good experience to talking my Subaru here. More

by kstutz64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Nov 30, 2023 -

Granite Subaru responded

Thank you for the nice review.

November 29, 2023

This Subaru dealer is top-notch when it comes to service. They really know how to treat their customers well and explain things fully. More

by JENNIFER.STITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
Nov 30, 2023 -

Granite Subaru responded

Jennifer, thank you for the kind words and great review. Our entire team works hard to get results just like this.

November 27, 2023

Amazing dealership with knowledgeable techs and advisors. Have been coming here for almost a decade without any issues More

by MONETALEANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
Nov 28, 2023 -

Granite Subaru responded

Thank you for your great review and years of patronage.

November 27, 2023

Tim Prevett was very patience, kind and respectful. Good listener and understand the problem. He take his time with you make you feel he is the one taking care of his car 🤣 when you know it your car t More

by MÖØN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Granite Subaru responded

Moon, thank you for the kind words. We love hearing from Tim's happy customers, as they appreciate all he does for them. We will pass along your kind words.

November 26, 2023

Went in for an oil change. I had a K&N Oil and air filter, they were both replaced with new filters. K&N’s are reusable. I’ve gone to other Subaru dealerships, and they never t More

by JOHN.UNG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Rodriguez
Nov 27, 2023 -

Granite Subaru responded

Good morning John. We certainly don't like to see customers unhappy. If there is something we did wrong, we want to do our best to correct it. In this scenario, we need clarification on what we did wrong. You brought your vehicle to us for an Oil & Filter change service. There are no notes on the repair order stating to not replace the oil filter and you did not say anything to your service advisor. The K&N website only shows two options for engine oil filters for your vehicle. Neither are reusable and both are under $16.00 each. Your engine air filter was inspected and reinstalled. It was not replaced during your service visit. If you would like, please reach out to me directly to discuss further. Joseph Briggs 603-417-2382 jbriggs@granitesubaru.com

November 26, 2023

A friendly atmosphere and professional staff I would definitely buy from again - They also take the time with you to make sure you understand everything about the vehicle and the service. More

by ciga002
Recommend Dealer
Yes
Employees Worked With
Chris Peek
Nov 28, 2023 -

Granite Subaru responded

Thank you for the nice review. Our team does an outstanding job of keeping customers informed.

November 25, 2023

It was just an inspection of a 4 month Forester. Welcomed in for the appt. & pleasant wait with good discussion on how good the Forester is :) More

by newcombje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Granite Subaru responded

Thank you for the nice review.

November 24, 2023

Love Jason. Love Tim. Love, LOVE the new pull in area....you won't get wet in the rain or snow. There was a new guy....kind of passed me onto Jason. He More

by tlporter13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Granite Subaru responded

Thank you for the review and feedback. Jason and Tim do an amazing job for us. We will tell th new guy to cut back on the coffee ; )

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