Grapevine Dodge Chrysler Jeep

Brought Rubicon in for a battery issue, repair completed ahead of time and under warranty. Service Advisor Alec made my appt the day before and met me at the drive, kept me posted of progress and walked me ahead of time and under warranty. Service Advisor Alec made my appt the day before and met me at the drive, kept me posted of progress and walked me to my car after. Very capable and friendly staff! More

Excellent Customer Service! Called and they made me an appointment for an oil change 30 min later. I was in and out an hour later! All good, All around! Called and they made me an appointment for an oil change 30 min later. I was in and out an hour later! All good, All around! More

Chris was the best service advisor I have dealt with since I’ve been doing business with Grapevine Dodge/Jeep. The service there is always very good, but Chris adds a dimension that takes quality servi since I’ve been doing business with Grapevine Dodge/Jeep. The service there is always very good, but Chris adds a dimension that takes quality service to another level. More

James was very helpful and easy to work with. Everything was done in a timely manner and very professional Everything was done in a timely manner and very professional More

Process was relatively quick and all the staff were knowledgeable and personable. I was a previous customer and they acknowledged that to streamline the process. knowledgeable and personable. I was a previous customer and they acknowledged that to streamline the process. More

I cannot even give Grapevine Dodge service department 1 star, but have to in order to submit. They repaired a bent lifter, and my truck came back with with a broken radiator and windshield wiper fluid tubi star, but have to in order to submit. They repaired a bent lifter, and my truck came back with with a broken radiator and windshield wiper fluid tubing messed up so they will not spray. I have tried for over a year to get them to repair their damage. NO LUCK! They even had my truck for 4 months waiting on a new transmission. Finally got it back with a dead battery and a check engine light coming on for the thermostat they just replaced when they replaced the water pump. I had my truck back less than a month and I continued to tell the service representative that I was having issues getting my truck into gear and that the transmission and shifter need to be tweaked and lined up better. He agreed but did NOTHING!!! My gear shifter broke off, NOT due to the transmission, NO Santiago Ramirez was rude and told me that the shifter lever and the transmission HAVE NOTHING TO DO WITH EACH OTHER. He is the service manager, REALLY?! He is very condescending to females and treated me like I have no idea what I am talking about. I have tried to contact the Brandon Buehlman, General Manager, no luck there either. I have filed a complaint with my warranty company and will be contacting them again as I am still without the damage Grapevine Dodge caused being repaired!!! Kathy T More

Very attentive the moment we arrived & not over bearing at all. Mike did a great job! at all. Mike did a great job! More

Come in to Grapevine Dodge Chrysler Jeep (2601 William D Tate Avenue) Grapevine, TX 76051 for a great Customer Service Experience you will not be disappointed! Tate Avenue) Grapevine, TX 76051 for a great Customer Service Experience you will not be disappointed! More

Very helpful and communicated throughout the experience. My only issue was the length of time it took for parts to come in, however, this was not the dealers fault. I believe that’s just a supply chain issu My only issue was the length of time it took for parts to come in, however, this was not the dealers fault. I believe that’s just a supply chain issue. I’ll continue to useGrapevine Chrysler, Jeep, Dodge. As well, I’ll recommend them to others. More

Perfect service, very good experience. Good product does it need that much service👍 it’s always better to take it to the dealer you bought it from. Good product does it need that much service👍 it’s always better to take it to the dealer you bought it from. More