Gray-Daniels Chevrolet

When I purchased my brand, new 2019 Chevrolet Traverse from Gray Daniels Chevrolet of Jackson, Mississippi, I was given a punchcard for my key ring and after four or five oil changes by the dealership, I from Gray Daniels Chevrolet of Jackson, Mississippi, I was given a punchcard for my key ring and after four or five oil changes by the dealership, I was supposed to receive a free oil change. I have only had my car serviced at Gray Daniels Chevrolet of Jackson, Mississippi. Sometimes I would remember to bring my punchcard for an oil change and sometimes I would not remember. However, the last time I remembered to bring my punchcard, the cashier in the service department told me that although they don’t issue these cards anymore that they would honor it. My husband brought my Traverse in Monday for its oil change and brought the punchcard with him, but the cashier refused to honor it although I had the appropriate amount of punches for my free oil change. After my husband got home he called to let me know that my free oil change was not honored. So on my break at work, I called and spoke with one of the managers. I informed him that I have only gotten my car serviced at Gray Daniels Chevrolet of Jackson, which is a good 20 minutes out of my way, when I could easily choose any of the four oil change places within a two minute drive from where I live. I told him I didn’t appreciate being told that my free oil change would be honored and then it wasn’t honored. I didn’t tell him, but I am telling you, that in the past when I have picked my car up from Gray Daniels Chevrolet of Jackson there’s usually grease on my steering wheel and on my door. One time it was so bad, I mentioned it in one of these surveys, and shortly after I got a phone call from someone at the dealership apologizing to me about it. Now getting back to what recently happened. This manager told me that he would refund my account for the oil change and I should see it within three or four days. I checked my account this morning, and I still have not received the refund promise to me. So to say that I am disappointed with this dealership is a true understatement. I will now NOT go out of my way to this dealership to get my car serviced. I will simply use the convenience of the oil change shops in my area. And if in the future I have a problem with my vehicle, I will use one of the two mechanics/garages in my area instead of Gray Daniels Chevrolet of Jackson, Mississippi. To reiterate, I am extremely disappointed in Gray Daniels Chevrolet of Jackson, Mississippi. They have lost my business and any recommendations to anyone in the future. More

CROOKED AND HORRIBLE. THEY GOT ME FOR A DIAGNOSTIC FEE FOR A VEHICLE I ONLY HAD 30 DAYS. THIS IS SCAMMING AT ITS HIGHEST LEVEL AND THATS WHAT I FEEL THEY DID TO ME.! DO NO THEY GOT ME FOR A DIAGNOSTIC FEE FOR A VEHICLE I ONLY HAD 30 DAYS. THIS IS SCAMMING AT ITS HIGHEST LEVEL AND THATS WHAT I FEEL THEY DID TO ME.! DO NOT USE THIS DEALERSHIP OR ITS SERVICE. More

I took my chevrolet trailblazer in for a recall on Thursday, July 23. I had made an appointment for 9:30 am however I signed the vehicle in at 8:30. I noticed at 1 pm via the link provided that nothin Thursday, July 23. I had made an appointment for 9:30 am however I signed the vehicle in at 8:30. I noticed at 1 pm via the link provided that nothing had be done to may car. When I reached out I was told the delay had to do with the availability of a technician. I explained that my expectation was that a technician should have been available since they made and accepted the appointment. The real reason, I had another complaint when I initially made the appointment and was told about the recall at that time. Lucky for me the problem I thought I had, was a user error. Therefore upon arrival, I only needed service for the recall. I pushed the issue and finally at 3:30 pm, I was told that the foreman would take care of the recall and my car would be ready by close. Unfortunately by this time of day, I had no ride. I was able to get my car, Friday morning, July 24. The bottom line is, there was no money to be made on a recall, therefore my service was pushed aside. This is poor customer service. The type of service provided determines the type of vehicle chosen when shopping. A recall should be handled just as promptly as a true mechanical issue. More

I came in to get my free oil change. I had paid for 4 and the fifth one you get is free. I still had the tag, but they wouldn't accept it, said a new guy bought the dealership now, so it I had paid for 4 and the fifth one you get is free. I still had the tag, but they wouldn't accept it, said a new guy bought the dealership now, so it's no good anymore. Well, I was there anyway so I went ahead and got my oil done and paid for it. They always do a good job, changing my oil. But I was disappointed. More

Always been buying from here Got chevy with 65,000 miles extended warranty they wouldn’t even look at it took to cannon in Cleveland they fixed it no problem surely lost my business all they care about is s extended warranty they wouldn’t even look at it took to cannon in Cleveland they fixed it no problem surely lost my business all they care about is selling not the customer More

The Worst in the country! !!..Horrible Service,.have me a run around for 6 months., I ordered my glove box it finally came in on back order,( c8 corvette)..and they installed !!..Horrible Service,.have me a run around for 6 months., I ordered my glove box it finally came in on back order,( c8 corvette)..and they installed it om someone's else's,,...thats jus one episode..do not go to gray Daniel's u will be sorry!!..and Dan Cartwright is a liar and will gv you the runaround. More

Worse experience. I can assure that i will not deal with them again and let others know. Look at your ratings. Very poor, don't you think something needs to be done N I can assure that i will not deal with them again and let others know. Look at your ratings. Very poor, don't you think something needs to be done NOW More

Service here is AWFUL! They had my truck for over a month to tell me they could not find anything wrong! I went 3 weeks without an update. Called everyday and nothing. They had my truck for over a month to tell me they could not find anything wrong! I went 3 weeks without an update. Called everyday and nothing. Finally got my Consultant (Daniel) who could have cared less promise to waive the diagnostic fees for my inconvience to charge me 2 weeks later and state that he did not recall the conversation. 2 mangers within the month they had my truck!!!! Just take trade it in and try again before dealing with these guys! No LONGER A CHEVY GUY! More

The worst service ever I have had in a long long time, Appointment was given for my Engin light, arrived and was told there was no apppointment, eventhough I show the message they sent, was told th time, Appointment was given for my Engin light, arrived and was told there was no apppointment, eventhough I show the message they sent, was told they will take care of it, then after 30 minute wait was asked if I needed a ride as the car would take a whole day to get to, Asked them to hand my car keys back and the vehicle was still standing the the entrance where I left it. this is not the first time I have had issues with the dealership, 2 previous cases happened where I also had to wait 3 hours before being told I need to go and rent a car as they have to order the parts that they new about before the appointment. VERY BAD SERVICE. More

My 20 year old daughter and her Army husband are stationed in El Paso, TX. In their travels home to Virginia for Christmas their car broke down on the side of I-20 on a Sunday afternoon in Jackson, stationed in El Paso, TX. In their travels home to Virginia for Christmas their car broke down on the side of I-20 on a Sunday afternoon in Jackson, MS, 11 hours away from our home in Virginia. After reviewing dealerships online, we decided to tow her car to Gray-Daniels Chevrolet on a Sunday evening. First thing Monday, I called and spoke with Victoria in the sales department about our predicament and she, along with Clarissa and Jason, were so extremely nice and helpful not only to me, but to my daughter and her husband as well. They worked hard to arrange our trade-in and helped us find a vehicle in our price range that my daughter liked and worked to quickly get them on their way home for the holidays the same day. They went out of their way to make them feel at home in their dealership and Jackson and even picked them up from their hotel in Clinton on Monday morning, saving them the expense of an Uber. I was also able to sign paperwork electronically which saved me an 11 hour trip to Mississippi. We are most thankful for the southern hospitality we got from Gray-Daniels and, even though I have never been to Jackson, I feel like they treated me and my family like one of their own! Jackson is lucky to have a caring dealership like Gray-Daniels! They have big fans in Virginia too! More