Gray-Daniels Chevrolet

My wife and I went to Jackson on July 26th (7-26-2013) car shopping. We went to Gray Daniels Chevrolet and test drove a couple of SUV’s and decided to go to Watson Ford and look the Explorer; we then retu car shopping. We went to Gray Daniels Chevrolet and test drove a couple of SUV’s and decided to go to Watson Ford and look the Explorer; we then returned to Gray Daniels and settled on a used 2012 GMC Acadia. The overall buying experience was not bad; although, the figures quoted were different from the written quote. The Acadia had a dent in the rear hatch and we wanted it fixed and they agreed in order to complete the sale. We were to bring our SUV back the following Wednesday to have a dent Dr repair it, he could not and they had to send it to the body shop to have it repaired and they gave us a rental car. Sounds simple! This is where the fiasco began. It was supposed to be ready on Friday. Friday evening rolls around and since I had not heard from them I called Grady my salesman, he apologizes and tells me they have not even started the repair because he lost my keys and needs me to bring my other set and we did so the same day. He apologized and I told him it was fine. Wednesday is here and no call so I called and Grady said he had been trying to call me, I was surprised since I had no messages, missed calls, or voice mails. I told him I would come Thursday morning (8-8-2013). I arrived about 8:45am and he asked if I saw my car and I said no so he walked out with me to show me, I immediately asked where my license plate was and he replied “you have a tag?” and I said yes. He said let me call Jason and ask him. This process takes 2 hours. In the mean time he brought me my keys and an IOU so I could take it to the shop and get the key he lost programmed. After much agitation and his avoiding me I went to the sales manager and he assured me the guy was on the way with my tag. While Grady was putting was putting my tag on I notice how bad the repair job really was, NEW DEEP SCATCHES where by my license plate. I questioned him and he said he didn’t do anything in this area. Excuse me, if he didn’t do anything in that area why did he take my license plate off and lose it. It turns out that they sent my car to some guy who fixed it in his carport (Aren’t you a dealership with a body shop?) I am going to have one of my church members who owns a body shop repair it properly. Based on My experience I would not recommend Gray Daniels Chevrolet nor will I be a future customer, once they make the sale you are nothing to them. Rev. Calvin Price More

My experience was great. I told Jon what I needed&wanted and he surpassed my expectations. He went above&beyond to make sure I was happy with my purchase. Awesome dealership,perfect salesman!! needed&wanted and he surpassed my expectations. He went above&beyond to make sure I was happy with my purchase. Awesome dealership,perfect salesman!!! More

Was treated so great! My sale person really cared about me an what I wanted. The best experience I’ve had buying a car.!!! Thanks Bobby an Team me an what I wanted. The best experience I’ve had buying a car.!!! Thanks Bobby an Team More

I am very satisfied with my experience at Grey-Daniels Chevrolet. Bobby Horton and his team were patient and worked very hard for me and I would recommend them to anyone. Chevrolet. Bobby Horton and his team were patient and worked very hard for me and I would recommend them to anyone. More

We went in to "look"......Well, Bobby worked his magic and sold us. He was the best. We got a great deal and even better service. We were happy. We will be back and are recommending them to ever his magic and sold us. He was the best. We got a great deal and even better service. We were happy. We will be back and are recommending them to everyone. Thanks so much! More

First time to the dealer ship my family and i were greeted with a friendly smile, great attitude and eagerness to help meet our desire. greeted with a friendly smile, great attitude and eagerness to help meet our desire. More

I have known Walt for at least 30 years. I have only dealt with Walt only on each vehicle that I have purchased. He has always been honest and fair with the price and has always told me the truth. He ha dealt with Walt only on each vehicle that I have purchased. He has always been honest and fair with the price and has always told me the truth. He has also shared any issues and been honest with what he was selling to me. More

I have been to numerous car dealerships, however have not received better service else where. The level of professionalism is amazing. I will definitely recommend you to purchase your vehicle from Gray Dan received better service else where. The level of professionalism is amazing. I will definitely recommend you to purchase your vehicle from Gray Daniels as they not only provided great service but beat the prices. Thank you so much Mr. Fletcher and Lester, you have made my vehicle purchase easier. More

Great dealership. Will get you in the vehicle you deserves at an affordable price. I most definitely would recommend you guys to other relatives and friends. deserves at an affordable price. I most definitely would recommend you guys to other relatives and friends. More

I visited the dealership on three ocasions while shopping for a new pickup. Each time my salesperson (Andy West) seemed to know exactly what stage I was at in the buying process. First stage was to identify for a new pickup. Each time my salesperson (Andy West) seemed to know exactly what stage I was at in the buying process. First stage was to identify a truck I wanted, second was to be sure it has all the options I wanted, then to get about arriving at a price that was acceptable/competitive with similar vehicles at other dealerships. Overall great experience from beginning to end. A+ More