Great Falls Honda

One of the worst customer service experiences I've had I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere for much less. I went in for a repair on a Honda Odyssey with a broken controller arm to subfame bolt. They told me they would have to replace the entire subframe for over $2000 plus labor. I work on cars a lot, and only go in when I don't have the actual equipment to do the job (like the required allignment after repair). I knew what was broken, and the nut had broken its weld on the subframe, the subframe itself was very much intact. I politely declined the repair. When I got home, I removed the wheel to take another look, and the lug nuts came off too easy for my comfort. I don't think they torqued them, which I always do with a torque wrench. I called the service manager and left a message politely recommending that he speak with his techs about making sure lugs are torqued to specification for safety reasons. I got a call back at work where the service manager told me how offended he was and proceeded to rip me a new one for making such a suggestion. He started to calm a little when I reminded him I'm the customer, but it made me so mad after the call I had to wait to write any reviews. I took the van to high tech auto, and he fixed it for about $300.00, and it's been running smoothly and securely for over 6 months. He even looked back into the repair on his own afterward because it had a new squeak and fixed it without extra charge. I've had good experiences at other Honda dealerships in other cities, but if you're in Great Falls, you should really consider going somewhere else. More

Buying cars and trucks Best dealership that I have ever done business with. When I buy another vechical Im going there.. Sales people are friendly,respectful and not pushy Best dealership that I have ever done business with. When I buy another vechical Im going there.. Sales people are friendly,respectful and not pushy and they made it fun while and my car. More

Horrible customer service in the service department Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extre Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extremely rude to my wife and I who have worked extremely hard for the car we have was also told I was going to be getting a loaner car until mine is fixed they told me this morning they didn't have one so they gave us somebody's personal vehicle which is disgusting inside absolute travesty. I thought Honda would take care of us a little better but I guess I was completely wrong this is not how you treat customers whatsoever. I would not even want to be seen in this loaner vehicle. More

Great service!!! The service department at Honda of Great Falls is Great!!! I love working with the whole staff!!! They have the best coffee and are always friendly!!! The service department at Honda of Great Falls is Great!!! I love working with the whole staff!!! They have the best coffee and are always friendly!!! More

Would go back again Reza made the experience smooth and easy. He made me feel comfortable about the purchase and got me on the road that day. I would definitely buy a car Reza made the experience smooth and easy. He made me feel comfortable about the purchase and got me on the road that day. I would definitely buy a car from him again. More

14Impala My transaction for my purchase was upfront, smooth, and proceeded without high pressure. I would recommend them. My salesman was great to work with an My transaction for my purchase was upfront, smooth, and proceeded without high pressure. I would recommend them. My salesman was great to work with and was attentive to my requests. More

Unprofessional. An Absolutely HORRIBLE Experience If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking in the customer service skills department. And though selling cars is their main goal....treating individuals appropriately should be their first priority. I wouldn’t recommend anyone in Great Falls give Honda their business. Unless you’d like to be treated as if you are a piece of lawn droppings under someone’s shoe. Absolutely disgraceful. Though I guess I can thank Honda Great Falls for setting that bar so low. I feel like any experience I have at any other dealership will be absolutely top notch compared to what I experienced here over the last month. More

Fast and friendly Everybody was very nice and respectful. I needed an oil change on my truck and was recommended to go to Honda of great falls by a friend I was greeted Everybody was very nice and respectful. I needed an oil change on my truck and was recommended to go to Honda of great falls by a friend I was greeted by professional staff. They didn’t try to sell me things that I didn’t need and pointed out safety concerns on my vehicle which I will definitely get taken care of here as well thank you so much Honda of great falls for all of your help and knowledge More

Communication Problems and Blowup, But Sincere Apology What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise mad What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise made by the sales rep, this was followed by a run around as far as getting an answer regarding that promise, and finished with an angry conversation with the manager. HOWEVER, I came in to cash in on a promotional flyer for which I had won a prize, and the manager personally sat down with me and apologized for our previous encounter and the frustration we had been through. Overall, it was a rough first experience but in the end turned out okay. More