Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Great Lakes Hyundai of Dublin
Columbus, OH
518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 518 reviews
July 10, 2012
Went in to buy a new sonata in Sept 2010, after working towards the price I wanted we went in to meet with the finance guy and finalize everything. He said "its your lucky day, you get an extra warra towards the price I wanted we went in to meet with the finance guy and finalize everything. He said "its your lucky day, you get an extra warranty for 100,000 miles" by this point we'd been at the dealership for 2 hours so I wasnt paying close attention to the invoice. As we were leaving I noticed there was $1200 added on for the extra warranty that he failed to mention! Called back and let him know it really was my lucky day because the monthly payment I had planned on was going to be even lower once they removed the $1200 extended warranty. I don't know if they same finance guy we worked with is still there or not, but really pay attention to the invoice and make sure they haven't added any extra coverage's you weren't made aware of. More
by bobcat2004
Employees Worked With
Tom
April 19, 2012
Brought my 2008 Santa Fe in for service on March 29th for a 40K mile radiator flush. Asked them to also look into a clicking sound that the engine was making. I thought no big deal. Wrong.After 15 days i for a 40K mile radiator flush. Asked them to also look into a clicking sound that the engine was making. I thought no big deal. Wrong.After 15 days in the shop and 5, "we'll have it fixed tomorrow" promises I finally had enough and asked to speak to the GM. I showed up at 4pm on the 13th to meet Aaron Masterson, the GM, hoping for a resolution. He verbally threatened and lied about me. He first said to me ( in front of my son) that I had threatened his technicians. His own service manager denied this. He then held up a folded 8 1/2 x 11 piece of paper telling me " I've looked you up on the Internet and you have a history of communication problems all over the net." He said " you're a major problem on the Internet". I said let me seee the evidence which he would not show me.I called my wife and asked her to Google me and nothing came up except my LinkedIn profile. Clearly, Masterson had a tactic to try to put me back on my heels but I held my ground and told him he was picking a fight with the wrong guy. He then looked at me and tired to bait me into a what I perceived , was a physical confrontation. Why he did this I have no idea. He essentially called my 15 year old son a punk. I finally got Hyundai Corporate involved and they authorized a new engine for me. We are still in the middle of this. This is incomprehnsible. It's surreal. Never, EVER, go to this dealer for anything. That includes KIA as well. More
by briansbc
Employees Worked With
Aaron Masterson
March 18, 2012
Was looking for a car for my daughter. They have a $1400 add-on to the sticker for some sort of coverage added for paint and interior protection. This is the most ridiculous thing I have ever heard. I tol add-on to the sticker for some sort of coverage added for paint and interior protection. This is the most ridiculous thing I have ever heard. I told them right up front I was not paying for the package and don't waste our time trying to talk me into it. I asked them to give me thier best offer and they started with MSRP and started by adding $250 to the MSRP. I asked what that was for, and he gave me some BS that the state of OH allows them to add to the sticke . I told them he was going the wrong way, I was not paying MSRP. I provided them a number and they came back with sticker plus. They let me walk and didn't try to earn my business. I guess they have enough suckers paying the ridiculous price they want. They basically don't deal. Good luck dealing with these guys. More
by JHunsinger
Employees Worked With
Steve
December 06, 2011
I ask my 20-yr-old son to take the car in to check a front door lock that would not lock when all other doors locked using the remote. While there, he requested an oil change and overall inspection. Thi front door lock that would not lock when all other doors locked using the remote. While there, he requested an oil change and overall inspection. This is what then appeared on the invoice: - Oil change: No problem. - Inspection recommended replacement of Cabin Filter ($20 part & $30 labor). That's too much for labor considering that it takes 1 minute to replace this filter. All you do is lower the glove box and voila. - For the door lock, they recommended replacing the door latch and charge $93 for diagnosis...REALLY!!! Maybe I am a dummy, but how long did it take the mechanic to figure that out??? The response I received was "That's how we get money to pay our mechanics". To repair this lock, I have to pay additional $287 for the parts & labor. The diagnosis is over-and-above parts and labor....This is daylight robbery!!! No-one at the dealership mentioned upfront how they would price the entire repair job, because I would have opted not to have it touched by their mechanics. BEWARE OF THESE SHARKS!!!!!!!!!!!!! More
by hyundaisucks001
Employees Worked With
Nanette & Service Dept
November 18, 2011
I've had to have the steering wheel column worked on twice (whining and changing out the paddle shifter). Each time they took apart the steering column and put it back together, the steering wheel is m twice (whining and changing out the paddle shifter). Each time they took apart the steering column and put it back together, the steering wheel is more tight and the car tends to drift to the left of center when driving. This time the vehicle was fine (no drifting) before it went in for repairs. After it was picked up and I drove it, the vehicle was drifting to the left. I took it back in for them to repair, but even when the tech test drove with me, he saw and felt the same thing that I did ... the drifting to the left. The service advisor, Roy Sanders took it to the service manager, Mike Harris and they declined on repairing our vehicle. IT WAS NOT DRIFTING TO THE LEFT WHEN I TOOK IT IN FOR THE REPAIRS!!! I know I am not the only Hyundai owner who has not experienced the drifting to the left of center while driving. Dennis Hyundai Sawmill does not value their customers. They treat their customers as though they do not know anything about their vehicle. If the service reps are so knowledgeable as they claim to be, they should know why the cars they service do the things that they do and should be able to relay that information to the customer and offer assistance in helping to get it fixed. More
by nomore
Employees Worked With
Mike Harris and Roy Sanders
July 30, 2011
I would never buy a car from these crooks! We went in to buy a used car for my daughter. After the salesman told us a number that we could get the car at he went to the sales manager and came back with a m buy a used car for my daughter. After the salesman told us a number that we could get the car at he went to the sales manager and came back with a much higher number that was completely unacceptable. Sales manager is rude and takes the negotiating process as a personal affront to himself if you don't agree to his number. Stay far away from these slick used car salesmen!!! More
by honestcustomer11
Employees Worked With
Nick and Sales Manager
September 01, 2010
We visited Dennis Hyundai of Dublin twice looking to buy a new car. The sales man we worked with was very friendly and seemed to be genuinely working to get us a price we could afford. We left the first tim a new car. The sales man we worked with was very friendly and seemed to be genuinely working to get us a price we could afford. We left the first time, planning to evaluate our options and the numbers we had been given and came to the conclusion that we just weren't ready to buy yet, until we got a phone call from the dealer saying they could meet our maximum price point. We drove up to the dealership only to be given a higher number, out of our price range when we arrived. After much back and forth, a sales manager was brought in. He was the most rude, condescending individual I have ever worked with. He must not have needed to sell a car that day. I don't mind if a sales person let's me know that what were askin isn't possible, but I do demand a little respect. Ultimately, we left and went to another dealership. The difference was a few dollars a month, but I would never buy a car from that sales manager. When were in the market for a second new car in six months, we know which dealer to avoid. More
by Buckeyechicj
Employees Worked With
Ryan Moore and a sales manager
August 11, 2010
This was the second dealer I visited. The first dealer led me through a two day ordeal, in which the interest rate, price and terms changed faster than your head will spin, and I walked away. At Denni led me through a two day ordeal, in which the interest rate, price and terms changed faster than your head will spin, and I walked away. At Dennis, I had a wonderful experience. The sales staff were patient, and listened to my needs. The financing offer was unmatched, and professional. I cannot say enough about everyone working so hard. The staff stayed late to get this taken care of, and I appreciated everything more than I can say. Thanks guys! More
by alakaybee
Employees Worked With
Zake Masterson, Tom Stock, Andy Panchal
July 28, 2010
Everyone at Dennis Hyundai was fantastic! Not only was everyone friendly and eager to help, but they were professional and informative as well. Tom Ucker worked to get me into the car I wanted at the pri everyone friendly and eager to help, but they were professional and informative as well. Tom Ucker worked to get me into the car I wanted at the price I needed. I absolutely love my 2011 Sonata and couldn't be happier with it. I highly recommend this dealership to others in the market for any new or used car. More
by klg0721
Employees Worked With
Tom Ucker
