Great Lakes Toyota

Awesome experience! First time buying a car and they help me in every steps. Friendly staffs! First time buying a car and they help me in every steps. Friendly staffs! More

José is an awesome salesman. The service department not so good. The guy at the service department told me that a Hitch receiver could not be installed on my new truck. I called The service department not so good. The guy at the service department told me that a Hitch receiver could not be installed on my new truck. I called a different Toyota dealership and they are installing it on Monday. Unfortunately I have to now drive to a different dealership 40 miles away. More

We were very impressed with Mr. Hernandez’s professionalism and friendliness. He freely and quickly attended to our questions and concerns. He gave us help in setting up some of the Hernandez’s professionalism and friendliness. He freely and quickly attended to our questions and concerns. He gave us help in setting up some of the tech stuff, such as phone and other items before we left. We felt we had a friend at the Great Lakes business when we left. Thank you Charly. We’ll be back for the maintenance on the car. More

Great overall customer service; friendly and accomodating staff, timely with service, and great customer waiting area! staff, timely with service, and great customer waiting area! More

Friendly salespeople and staff at this dealership. Were able to get us a great deal and financing on our vehicle, as well as a discount on the addition of a tow hitch. Travis was great to work with Were able to get us a great deal and financing on our vehicle, as well as a discount on the addition of a tow hitch. Travis was great to work with More

They were very straightforward and understanding when it came to the paper side of things. came to the paper side of things. More

I always receive prompt and courteous service from the dealership and the service area at Great Lakes. dealership and the service area at Great Lakes. More

Absolutely amazing great customer service from the start. Had my financial done before coming in which saved time. Had my financial done before coming in which saved time. More

Flat out lied about mileage and damage to vehicle I was buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Sho buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Showing over an 11,500 mile difference. Initially I asked if the vehicle had any scratches or dents and was told no, and a video was sent to me omitting the dents in both bumpers. They tried to explain that a manager there was driving the vehicle as a demo. This was a lie also as the vehicle I was buying was a Ram pickup and the dealership sells Toyotas and Subarus. Dealers do not demo vehicles that they do not sell new! Now I see the same vehicle they are still trying to sell by under reporting the mileage. It is a 2022 Ram 3500 the color is granite. Last week the mileage was shown to me as in excess of 30,500. They are advertising it as under 30,000. Surely they will tell anyone interested that the extra miles were from test drives. They told me they were using it. My saleswoman and videographer was Emily Brown, who is an internet saleswoman as I don't live in Ohio. Extremely deceitful, this was not accidently done as they clearly are still at it. If I could I would rate them lower. I also invite the owner of this dealership to contact me if he thinks I am wrong! More

Everyone, including Rob Love, was kind and easy to work with. However, our vehicle was not cleaned prior to us picking it up. My husband and I were told the vehicles get a quick clean upon arrival, then a with. However, our vehicle was not cleaned prior to us picking it up. My husband and I were told the vehicles get a quick clean upon arrival, then a thorough, detailed clean once purchased. We purchased on a Thursday evening and picked up two days later, a Saturday morning. Friday we were sent a video stating the vehicle was “all shined up and ready”, so I figured we were safe to assume it was thoroughly cleaned. Unfortunately that wasn’t the case and they were too busy at time of pick up for us to ask about it. As a mom who works full time, but with a scattered schedule, it would have meant a lot for us to have brought home a clean vehicle for our family. More