Great Lakes Toyota - Service Center

These folks tell you what they are going to do, then they do it right and in the allotted time. They never charge above the estimate quoted; are courteous, honor deals, coupons and answer questions. They are do it right and in the allotted time. They never charge above the estimate quoted; are courteous, honor deals, coupons and answer questions. They are informed and communicate clearly throughout the process. More

The Service Advisers always greet me promptly and make me feel well informed of the work that was completed and what recommendations are being made. The Sales Staff are well informed and able to answer my qu feel well informed of the work that was completed and what recommendations are being made. The Sales Staff are well informed and able to answer my questions about the differences between trim levels. I appreciate that while they are happy to tell you about the newest models there is no pressure to trade in/trade up from my current Subaru. More

Noah is always professional and courteous when I take my subaru forester in for service. subaru forester in for service. More

Each member, especially Dan, has always been very couteous and efficient in meeting my specific needs in car repair. Occasionally he will give complimentary service. That's a nice touch. Thanks! couteous and efficient in meeting my specific needs in car repair. Occasionally he will give complimentary service. That's a nice touch. Thanks! More

I like that you check other things even if they don't need obvious work. need obvious work. More

I made the oil change appointment easily. Noah was very personable & the wait was not long. Noah was very personable & the wait was not long. More

We recently bought a used 2022 Subaru Outback from Great Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over n Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over noticed a few cosmetic flaws. The salesman said no problem he would schedule to have everything handled. After waiting to hear from him to get back to us, we decided to message him and then call him. After a couple of weeks we called the dealership and talked to the manager, Todd. He scheduled the work to be done on the car and told us when we could bring it in. Todd kept us updated on the progress of the paint touch ups, a replacement piece of the plastic that goes around one of the windows, etc. After a few days he called and said our vehicle was ready to be picked up. We drove the rental car (which was a brand new Outback) back to the dealership. We were greeted by friendly staff who took us to Todd's office, where he greeted us with a hello and a handshake. Our car was brought around to us, and I want to tell you, it sparkled on the outside and the areas on the outside were fixed and you couldn't tell they were ever there. The inside had been detailed and was fresh and clean and swept out very thoroughly compared to the first day we took it home! We absolutely LOVE our 2022 Subaru Outback now! Todd and his team went above and beyond to make us happy with our purchase. Thank you so much! EXCELLENT CUSTOMER SERVICE! More

I feel like the price of an oil change has steadily gone up over past couple years. If it wasn’t for the people I would not drive 35 miles to have an oil change up over past couple years. If it wasn’t for the people I would not drive 35 miles to have an oil change More

I wasn’t happy with the detailing of the inside of my truck. The salesman is awesome. truck. The salesman is awesome. More

Communication was prompt and clear. Vehicle was returned completely detailed. Riley was friendly and courteous. Vehicle was returned completely detailed. Riley was friendly and courteous. More