Great Lakes Toyota - Service Center

The appointment was made for 110k mile maintenance and attention to vibrations coming from under the engine. When the vehicle was picked up, the noise hadn’t been corrected, and the maintenance was never attention to vibrations coming from under the engine. When the vehicle was picked up, the noise hadn’t been corrected, and the maintenance was never completed. With a second attempt, the noise was finally addressed, but I decided to leave without discussing the lack of completion of the maintenance. I’ll be finding a new service provider from this day forward. We always have great experiences from the staff that has carried over from the previous ownership, but the service area has been atrocious since Great Lakes has taken over. My wife and I have had several subpar visits. Bob Lariche and the Lariche family would have never accepted this level of service. It’s a shame. More

Always professional, friendly and easy to work with, Bought my Subaru there and continue to have it serviced there. A+ Bought my Subaru there and continue to have it serviced there. A+ More

You would get more people to fill surveys out if you did not have a 15 word minimum, including myself not have a 15 word minimum, including myself More

Dan in service is always kind and helpful when ever I stop in or call. Thanks Dan! stop in or call. Thanks Dan! More

Dan in the service department has been very helpful to me. I did not purchase my 2023 Honda at this location, but the service here compared to there is spectacular. me. I did not purchase my 2023 Honda at this location, but the service here compared to there is spectacular. More

Never disappointed! No changes...service is always exceptional, always accommodating and friendly. they go the extra mile to serve all customers. Thanks so much! No changes...service is always exceptional, always accommodating and friendly. they go the extra mile to serve all customers. Thanks so much! More

Great customer service. I was kept updated on the service. Also was given a loaner which was convenient. I was kept updated on the service. Also was given a loaner which was convenient. More

Scheduling my appointment was easy, the service department was fast and Riley was very courteous and polite. department was fast and Riley was very courteous and polite. More

Everyone is polite and work on my vehicle was done in a timely manner just like Noah told me timely manner just like Noah told me More

Very satisfied with customer service, mechanics and service knowledge of the staff at Great Lakes Subaru. service knowledge of the staff at Great Lakes Subaru. More