Green Brook Buick GMC

Since so many GMC vehicles in our general area seem to be from Greenbrook GMC, this was naturally our first stop for a year end 2013 Acadia special this past Fall. We were barely out of our own car when the from Greenbrook GMC, this was naturally our first stop for a year end 2013 Acadia special this past Fall. We were barely out of our own car when the salesperson pounced, just reeking of every car salesman cliche. We returned for a scheduled test drive (without the kids in tow) and said salesman was smothering someone else at the time, so passed us on to "his friend", despite our having an arranged appointment. When it came time to talk numbers, calls and emails were not returned in a timely fashion, and then some numbers had a not even 24 hr. expiration or the vehicle was sold. Also, said numbers were very different than originally discussed, naturally in their favor. I found my email exchange with the internet manager to be very curt and the pricing not competitive. We could have pursued but in all, we simply decided it was just way too much work on our end to continue dealing with this dealership's representatives. We almost bailed entirely on the GMC brand due to this daunting experience and even put our new vehicle search on the back burner for a couple of months. Happy to report that another try at a smaller GMC location (same hwy) was great and we now drive the exact GMC Acadia (2014) we wanted for even less than what we were quoted for any of the models (2013 or 14) from Greenbrook. More

I leased a car for my 80 year old mother in law here. Ernie Baptista was top notch. I negotiated the the pricing with Ernie and the top level dealership manager. Fair pricing. Most notably, Ernie was Ernie Baptista was top notch. I negotiated the the pricing with Ernie and the top level dealership manager. Fair pricing. Most notably, Ernie was very helpful and went over the whole car with Nana to make sure she knew how to work everything in the car. Very patient and helpful. Highly recommended. More

I recently leased a 2012 Buick Enclave from this dealer and I just wanted to take a few minutes to express into words how pleased I was with my experience with this dealer! Ernie Baptista (sales & leasing and I just wanted to take a few minutes to express into words how pleased I was with my experience with this dealer! Ernie Baptista (sales & leasing) was amazing!!! I can't say enough about how much I enjoyed working with Ernie... He was extremely knowledgable about the products and is a true professional! Anthony and Sean were also so helpful and very professional to work with! I enjoyed my experience from start to finish... and I would defiantly recommend GreenBrook-Buick GMC and their staff! More

I really enjoyed my experience at GMC. I purchased my first SUV. I've owned Ford Focus cars for the past 12 years. Frampton was great - was not pushy and listened to my concerns. I am very happy and gi first SUV. I've owned Ford Focus cars for the past 12 years. Frampton was great - was not pushy and listened to my concerns. I am very happy and give the experience 5 stars. Sue Kozel More

My 2 savana 3500 trucks were purchased new in this location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was never done on my vehicles , the last occasion when I decided to catch this crooks my van was due for a 25.000 miles service, I knew that my tires had to be rotated so I marked them to see if my hidden marks were scrambled as result of the tire rotation work, well they never did it , after I paid over 600 and change for their "professional service" I asked my advisor (sonny) to explain me the work done on my vehicle and I asked about my tires been rotated and he said that all that was part of the service , when I told him what I did he called the head mechanic and apologized for their "mistake" when I told them that it wasn't the first time that I've been charge for work that they never have done the head mechanic said that he would put a note on my vehicles so they would check them more carefully . After this last experience I'll be calling bbb and the police too , so they can track their operations as far as I know when you charge for something that you didn't do is called "robbery". A lady from this dealer called me to rate their service but after my experience with them the Only thing that came out of my mouth were complains she said that she was going to call her manager to let him know about it .. Guess what a month has gone by with no calls from nobody from green brook gmc nj . I feel so disappointed that I don't know how much money I have paid to them for work that was never done. I needed it to get another truck for my business and what I've got this time is a Isuzu , nothing wrong with gmc but what made me take that direction was the idea of dealing with this people again . Hopefully more people read this complaint and let authorities know that they are doing this to hard working people and they are making money base on lies covered in a recently remodeled building , shame on them More

Ernie was great. He shot straight from the hip and offered no bullshit. He was very friendly and kind, and did whatever he could to help us buy our new car. This was completely different from an exp offered no bullshit. He was very friendly and kind, and did whatever he could to help us buy our new car. This was completely different from an experience my spouse had with another salesman at Greenbrook who was such a shiester that I can't even recall his name. We have wanted to forget the experience so bad, I guess. All I can say is if you need to go to Greenbrook GMC, please deal with Ernie, you won't be disappointed, and he will take good care of you. On a side note, the service department was also great. Our items were delivered within a day or so, and when we went to pick them up they took the car right in and installed everything. More

....They will put you out market by lying to you saying they can do the deal and will ask for your personal information then they submit to every bank possible without your authorization and that will effe they can do the deal and will ask for your personal information then they submit to every bank possible without your authorization and that will effect your credit by doing so,even if you get approved but because of dishonesty at the end of the deal you probably will want to take chances somewhere else since they promise to you different payment or rate.But by leaving them you haven't realize yet that if you go anywhere else and they will also submit to any of those banks you will not get approved anymore and will not be able to buy a car for at least next 3-6 month.Reason#1...Banks will look at your credit report and will wonder why haven't you have a car yet and you have been submit to many banks already . Reason#2...when green brook submit your application they know you still shopping after you leave them but they will continue sending your application to more and more banks,so anywhere you go they will be wondering whats going on,that on your credit report so many inquiries to get a loan already. Not even mentioning that they will appraise your trade in car 25% lower then anyone else More

Friendly staff. Very knowledgable about suv options and alternatives. Eager to work with me and answered all questions. Large number of suv's to choose from. alternatives. Eager to work with me and answered all questions. Large number of suv's to choose from. More

I was connected with this dealership by GMC roadside assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems with brake lines rusting out. At the time of this incidnet I happened to be pulling a 35ft 5th wheel, on my first day of vacation. Not being from the area, I was nervous about being able to get to the dealership based on t my overall length and mobility. Initially I had difficulty finding someone to give me directions until Steve got on the phone. He guided me in, making sure that I could approach so that I would minimize the number of turns and crossing any low bridges. He assured me that he would find a place for me to drop the trailer with my family and dogs. He met me upon arrival and within an hour had identified 2 more broken brake lines. In previous repairs I had to wait 24-48 hours to obtain the properly configured line. Not this time. The necessary parts were found and delivered to the dealership by 4 pm. Thank goodness the service department is open into the evening. They were able to complete a same day repair and get me back on my way by 7:30 pm. I am grateful to have been worked in and repaired promptly. My family and I stayed inthe trailer napping while we waited for the parts and repair to be completed. As luck would have it we ran out of fuel for our generator and it was a 100+ degree day. The dealership felt sorry for us and gave us 5 gallons of fuel delivered by forklift, so that I didn't have to walk to a gas station to get fuel to try and keep us comfortable while we waited. More

first i bought my lease they never gave me temp tags for the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the dealer for a 30,000 maintance on 5/2011 and went upstairs and they had my plates almost a year wow then i leave and my brake lights dont work i come back they say a wire is cut they do something and the brake lights work then i get home and the tail light stays on it wont turn off it kills my battery i call they make an appointment for monday i call they say its fixed come pick it up i go to pick it up its still in the garage they mixed mine up with somebody elses truck they were sorry for the mix up then im told it will be ready tomorrow they are gonna clean and gas it up and drive it to me ok.well i get a call the odometer is reading 30,000 more miles then i had on the truck they are ordering another one it will be done tomorrow i say ok then im on my way home from work and i get a call from sonny and he tells me i have to pay 375.00 just for the part not including labor.you mess up my truck and i have to pay for it i tell him on not going to pay for it he says i will have to talk to my manger i will call you tomorrow. More