Greenway Kia North - Service Center

I went to get an oil change, and get a recall notice fixed. Initially, when I called to schedule the appointment, they advised that they did not have parts in stock for the recall. I mentioned it again fixed. Initially, when I called to schedule the appointment, they advised that they did not have parts in stock for the recall. I mentioned it again to Theo, at my service appointment, but she informed me that they did have them in stock and I could get it taken care of the same day. Come to find out the next day, after my check engine light came back on due to the recall, that parts were not there and needed to be ordered. I was not informed about the parts on order or that I needed to come back to get it installed. I had to go back to the dealership just to have them tell me that, no part was installed and I'd have to come back, yet again. More

Great customer service They care about your concerns and get the work done Great job get the work done Great job More

Too many junk fees! ! Absolutely ridiculous Finance manager tried to sneak in the GAP coverage and insurance without asking me if i wanted it. You guys are the reason we ! Absolutely ridiculous Finance manager tried to sneak in the GAP coverage and insurance without asking me if i wanted it. You guys are the reason we shop at carmax More

Was ok. Took longer than thought it would. Wasn't kept updated. Was asked about washing car when told car was finished. Waited another 30ish minutes and figu Took longer than thought it would. Wasn't kept updated. Was asked about washing car when told car was finished. Waited another 30ish minutes and figured they were washing car and it wasn't done. More

Very pushy,very slow and unfriendly management Management didn't introduce their self or thank us for sale didn't introduce their self or thank us for sale More

The only thing I had a problem with was such a long wait for my oil change. Was there for 3 hours. Everyone there is very nice though for my oil change. Was there for 3 hours. Everyone there is very nice though More

Was told 90 min. At the 2 hour mark went to the desk to ask for an update. The guy who checked me in was on lunch so the young lady with short hair tried to give me a At the 2 hour mark went to the desk to ask for an update. The guy who checked me in was on lunch so the young lady with short hair tried to give me an update. 20 min later I finally got an update and was nearly late to work. My appt was at 11:30 and it was after 2 when I left. Really disappointed. More

It was very easy to make an appointment online. I received a call when the work was completed. They washed my car before I picked it up. Every one was a very kind and courteous. I received a call when the work was completed. They washed my car before I picked it up. Every one was a very kind and courteous. More

Always great service. Shorter wait times. Excellent friendly people The wait times are always shorter the initially indicated which makes for a happy customer Shorter wait times. Excellent friendly people The wait times are always shorter the initially indicated which makes for a happy customer More

It sucks to have recalls and other issues stacked on top of it, but Charles was great about getting my parts in and getting me scheduled quickly of it, but Charles was great about getting my parts in and getting me scheduled quickly More