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Greenway Kia North - Service Center

Longwood , FL

4.3
1,673 Reviews

1,673 Reviews of Greenway Kia North - Service Center

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September 12, 2023

The person name Charles in the service and parts department was very rude, ignored me, and had poor very customer service both times I dealt with him he responded the same way rude and with poor cus More

by llrichmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
Sep 12, 2023 -

llrichmond responded

The person name Charles in the service and parts department was very rude, ignored me, and had poor very customer service both times I dealt with him he responded the same way rude and with poor customer services skills

Sep 13, 2023 -

Greenway Kia North responded

I'm sorry to read about your experience with our team member. We strive for excellent customer service, so it's disappointing to learn that we didn't meet those expectations during your visits. I'd like the opportunity to address this issue directly - please feel free to reach out at a time convenient for you. Thank you, Jose Vega - Service Manager - 407-571-1234

September 12, 2023

Not happy with my service, Kia definitely dissappointed…bought a Toyota…so much happier now More

by kellir517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny
Sep 13, 2023 -

Greenway Kia North responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, David Andrews - General Manager - 407-571-1234

September 11, 2023

Great experience with Kia North on recent oil change. Very thorough and friendly staff. Highly recommend them! More

by KBISHOP32779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul French, Steve Gansham, Jose Vega
Sep 11, 2023 -

Greenway Kia North responded

We're glad to know you had a great experience with your recent oil change at Greenway Kia North! Our team appreciates the recommendation and we look forward to serving you again in the future.

September 10, 2023

Took way too long to get my car in for a simple oil change. My appointment was at 1:15pm, I arrived at 1:09, sat at the entrance in my car until 1:29pm. Had a concern over the transmission, they claime More

by Ice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t interact with any of these
Sep 12, 2023 -

Greenway Kia North responded

I'm sorry to hear about your experience. It's clear we missed the mark during your visit and I apologize for any inconvenience caused by the wait time, fuel issue, and oil cleanup. We take these matters seriously and would like to address them directly with you in order to make things right. Please reach out at your earliest convenience so that we can discuss this further - Thank you, Jose Vega - Service Manager - 407-571-1234

September 09, 2023

Jennifer was an amazing service advisor she went over everything that would be done during my service and after the service reiterated everything that had been completed. As it was only my first warranti More

by lisalrthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 11, 2023 -

Greenway Kia North responded

Lisa, we're glad to know Jennifer provided you with such a detailed and efficient service at Greenway Kia North. Thanks for sharing your experience!

September 08, 2023

Everyone at Greenway King North has always treated me with respect and outstanding courtesy care they are my preference to go to for all my service needs keep up the good work you are number 1 😊 More

by Shoemo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vega
Sep 10, 2023 -

Greenway Kia North responded

We're delighted to know that our team at Greenway Kia North has consistently provided you with respectful and outstanding service. We appreciate your preference for us and look forward to continuing the good work!

September 08, 2023

Fast service very communicative Personnel, Francisco, kept me informing status of vehicle, all information was completely informed to me on the invoice. More

by eliezegomez5687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Sep 10, 2023 -

Greenway Kia North responded

We're glad to know that Francisco and our team at Greenway Kia North provided you with fast service and kept you well-informed. Thanks for the positive feedback!

September 08, 2023

Frank was very helpful and got my car safely on the road again. Thank you More

by crystalsundin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank? 5 stars
Sep 10, 2023 -

Greenway Kia North responded

Crystal, we are happy that Frank ensured your services were completed so you could get safely back on the road. Thank you for sharing and leaving Greenway Kia North a five-star review!

September 08, 2023

Charles was very helpful and informative about my car troubles. He consistently kept me informed and him and the Kia service team got my car back running diligently. More

by Kennykintamiller
Recommend Dealer
Yes
Employees Worked With
Charles Jones
Sep 10, 2023 -

Greenway Kia North responded

Kenny, it's great to know Charles and our service team at Greenway Kia North were able to assist with your car troubles. We appreciate the positive feedback!

September 08, 2023

Service was great. It was done before the time promised. They listen to all my concerns. More

by wcl1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Sep 10, 2023 -

Greenway Kia North responded

Thank you for stopping in for service and leaving Greenway Kia North a five-star review!

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