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Greenway Kia West - Service Center

Orlando, FL

4.2
1,794 Reviews

1,794 Reviews of Greenway Kia West - Service Center

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June 12, 2024

This dealership is twice the price for services as Jenkins Kia in Ocala. The staff was also rude. More

by papa.emily.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jun 14, 2024 -

Greenway Kia West responded

This is not the feedback we hope to see. We strive to offer competitive prices and excellent customer service, so I apologize if we've fallen short in these areas. I would appreciate the chance to discuss your concerns and see how we can improve for you moving forward. Please reach out at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

June 12, 2024

They provide me with excellent service, services for my car at incredible prices, convenience... all in one place. More

by perozoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Greenway Kia West responded

We're delighted to hear you enjoyed the excellent service and convenience at Greenway Kia West! Thanks for sharing your positive experience with us.

June 10, 2024

Super nice checking me in. Explained service frequency needed. Car was returned in good condition. Multi point inspection explained to me. Nice gentleman shuttled me to and bac More

by amy66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa 5 Stars
Jun 10, 2024 -

Greenway Kia West responded

Amy, we're delighted to hear you had a great experience with our team at Greenway Kia West! Thanks for sharing your positive feedback.

June 10, 2024

Each time I take my vehicle for services at Greenway KIA, I receive the best of service. Today I had Tony in the service dept and I can tell you Tony took care of me, by having my vehicle done in a hour. The More

by ladyjayluvsall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the service dept.
Jun 10, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're delighted to hear that Tony and the Greenway Kia West team provided excellent service. We appreciate your continued trust in us!

June 09, 2024

I'm not sure the value of an appointment since it wasn't completed until the following day and without a call. Seems over $800 for a faulty sensor is a bit much, I suppose most of that was diagnosis. Anyw More

by BARTDESALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I thought it was somebody named Julio. had a very hard time getting thru to him.
Jun 10, 2024 -

Greenway Kia West responded

We apologize for the delay in completing your appointment and any lack of communication. We understand that $800 can seem high, but we're glad to hear the issue with false indicators was resolved. If you have further questions or concerns about the charges, please feel free to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

June 09, 2024

Tony was great! They got me in and out with no issues. Much friendlier than the other Kia dealerships around. More

by ralissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service area
Jun 10, 2024 -

Greenway Kia West responded

Thanks for the shoutout! We're glad Tony and the Greenway Kia West team could provide a smooth and friendly experience. Enjoy your new ride!

June 09, 2024

Fast service with minimal wait time. Solved immediate issue on the spot. Extremely courteous manager and technician! Placed the order on the spot and I was out. They do know the product More

by andres_figueroag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Greenway Kia West responded

Andres, we're delighted to hear that our team at Greenway Kia West provided you with fast and courteous service. Thanks for the great feedback!

June 08, 2024

The service experience is excellent. Gabriel always attends us very kindly and advises us about our vehicle. We are very happy with the service Greenway Kia west More

by manriquemelvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jun 10, 2024 -

Greenway Kia West responded

We're delighted to hear that Gabriel provided excellent service and helpful advice at Greenway Kia West. Thanks for sharing your positive experience!

June 08, 2024

Everybody was friendly and the service was nice but it can use a little TLC on the building and in the lounge but the service was fast and friendly More

by dncoard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name she was in service
Jun 10, 2024 -

Greenway Kia West responded

Thanks for the feedback! We're glad to hear you found our team at Greenway Kia West friendly and efficient. We'll take your suggestions about the building and lounge into consideration as we strive to improve.

June 07, 2024

My appointment was at 12 noon and they didn’t take me in at 12 noon Stand and wait about 15 minutes and when I picked my car up, I had to call to find out if it was ready because no one called and called me More

by transportingforjesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know any of these people
Jun 14, 2024 -

Greenway Kia West responded

We apologize for the delay and lack of communication during your visit. It's clear we fell short in keeping you informed, and we're sorry for any inconvenience this caused. We appreciate your feedback as it helps us improve our service standards, so we will be sure to discuss this with our team. If you'd like to discuss further or have additional concerns, please reach out to us directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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