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Greenway Kia West - Service Center

Orlando, FL

4.2
1,690 Reviews

1,690 Reviews of Greenway Kia West - Service Center

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April 14, 2024

I would like to thank Julio for taking care of my vehicle service during my last visit. I had to come back because they didn't do the tire rotation, but when I showed up, he took in my vehicle and took care More

by TAQUATAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Apr 15, 2024 -

Greenway Kia West responded

We appreciate your understanding and patience, and we're glad to know that Julio was able to quickly resolve the issue with your tire rotation at Greenway Kia West. Thank you for recognizing his efforts!

April 13, 2024

Julio was very attentive and informative. . He made sure I understood my services... He even made sure my car was clean when I got back... More

by c.olmo80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio in Service Department
Apr 15, 2024 -

Greenway Kia West responded

We're glad to know that Julio was able to provide you with attentive and informative service at Greenway Kia West. Ensuring our customers understand their services is a top priority for us, as well as returning your car clean! Thanks for the positive feedback.

April 13, 2024

Service was completed perfectly, Julio was excellent in the service dept and kept me updated from the beginning to end More

by Amberjordan718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio, mark
Apr 15, 2024 -

Greenway Kia West responded

Amber, we're glad to know that you had a great experience with our service department at Greenway Kia West. It's wonderful to see Julio provided excellent communication throughout your visit. Thanks for the review!

April 12, 2024

They answered all my questions regarding my vehicle. Felt like I was among friends very friendly people. More

by Mariaevemarta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 12, 2024 -

Greenway Kia West responded

We're so glad to know you felt like a friend among our team at Greenway Kia West. We always strive to provide friendly and informative service. Thanks for your review!

April 12, 2024

Quick and efficient oil change and tire rotation. I thought I was going to be there longer but they were quick. More

by dejesusmeranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth in Servive department
Apr 15, 2024 -

Greenway Kia West responded

We're glad to know you had a quick and efficient service visit at Greenway Kia West. We always aim for promptness without compromising quality!

April 11, 2024

Un Servicio de Calidad, de verdad que quedó satisfecho por la buen atención y por los servicios prestados a mi vehículo. More

by alfrui007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
Apr 11, 2024 -

Greenway Kia West responded

Gracias por compartir su experiencia positiva con nosotros en Greenway Kia West. Nos alegra saber que ha quedado satisfecho con la atención y los servicios a su vehículo. Gracias!

April 11, 2024

Horrible service! !! Horrible staff. Tony has no customer service skills at all.I DROVE my car there so they could take care of some RECALLS (it had 4 recalls). Got the More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Apr 11, 2024 -

Greenway Kia West responded

Liz, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you left feeling this way. We take all feedback seriously and I would like an opportunity to address these issues directly with you. If possible, could you please reach out so we can discuss this further? Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 11, 2024

Very quick and professional. Clean and organized. Was ready when they said it would friendly More

by djb822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 12, 2024 -

Greenway Kia West responded

Thank you for this 5-star review of Greenway Kia West! Have a great day!

April 10, 2024

Excellent Great People Profesional Responsable Fast Security Nice job Perfect Perfect Perfect Perfect Perfect Perfect More

by jass9596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
Apr 11, 2024 -

Greenway Kia West responded

We're over the moon to see your review! It's great that our team at Greenway Kia West could provide you with a professional, fast and secure service. Thanks for choosing us!

April 10, 2024

Poor service and extremely high prices for both parts and labor. Ha dto wait for the parts to be ordered and then I had to follow up as they forgot to reach out to me. More

by KEVIN J. MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only dealt with the service department.
Apr 10, 2024 -

Greenway Kia West responded

Kevin, I'm sorry to learn about your disappointment with our pricing and for the lack of follow-up you experienced. We aim for transparency in all aspects of our business, and your feedback helps improve the quality of service we provide. Please reach out so that we can discuss this further - I'd like to address any remaining concerns. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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