Greenway Kia West - Service Center

Greenway Kia West responded

Thank you for your feedback. We’re truly sorry to hear your service visit took longer than expected and that updates weren’t provided along the way. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’re currently implementing a new system designed specifically to improve communication and keep our guests informed throughout their service visit. Your time is valuable, and we’re committed to making your next experience faster and more transparent. — Greenway Kia West Service Team 🛠️⏱️

Greenway Kia West responded

Thank you for your feedback. We're glad to hear Tony was professional during your visit—he’ll appreciate the recognition. We also sincerely appreciate your honest suggestions. We're always looking for ways to improve both our customer service and facility experience, including comfort in our waiting area and hospitality touches like offering water. While we currently only have full-time positions available, we’re grateful for your willingness to be part of our team. Your input helps us grow, and we hope to serve you even better next time. — Greenway Kia West Team 💬🚗

Greenway Kia West responded

Thank you for your feedback, Judy. We understand that distance can be a challenge, and we truly appreciate you making the trip to visit us. If there’s ever anything we can do to make your experience more convenient—whether it’s service scheduling, shuttle support, or anything else—please don’t hesitate to let us know. We’re here to help! — Greenway Kia West Team 🚗💬

Greenway Kia West responded

Thank you, Diana, for your feedback! We're glad to hear you had a positive experience with our communication and shuttle service—that means a lot to us. We also appreciate your honesty about pricing. We’re constantly evaluating our services to ensure they deliver value and remain competitive, and your input helps us do just that. We hope to better meet your expectations on your next visit. — Greenway Kia West Service Team 🚗💬

Greenway Kia West responded

Thank you so much for your continued trust and kind words! We're grateful to hear that our service advisors consistently provide you with a great experience. Honesty and customer care are at the heart of what we do, and it means a lot to know it’s appreciated. We look forward to serving you again soon! — Greenway Kia West Service Team 🛠️🤝

Greenway Kia West responded

Thank you for your feedback, Ron. While we're glad to hear your vehicle issue was resolved in a timely manner, we sincerely apologize for the lack of communication during the process. That’s not the level of service we aim to provide. We’re currently working on improving our communication systems and response times to make sure every customer receives timely updates and support. Your experience helps us identify where we need to improve, and we appreciate you bringing it to our attention. We hope to provide you with a much smoother experience on your next visit. — Greenway Kia West Service Team 🛠️📞

Greenway Kia West responded

Thank you, Alexandra! We’re so glad to hear Brian took great care of you and kept you informed every step of the way. We’ll be sure to pass along your kind words to him. We truly appreciate your trust and look forward to seeing you again next time! — Greenway Kia West Service Team 🚗👏

Greenway Kia West responded

Thank you so much, Mike! We’re thrilled to hear that everything went smoothly and on time during your visit. It’s great to know our team delivered on their promises and provided a professional, courteous experience. We truly appreciate your business and look forward to serving you again! — Greenway Kia West Service Team 🚗👍

Greenway Kia West responded

Thank you, Luis! We’re honored to be called the best dealer in Central Florida—and we agree, Gabriel is truly one of the best! We're thrilled you had a fast and top-notch service experience. We appreciate your support and look forward to seeing you again soon! — Greenway Kia West Team 🚗🌟

Greenway Kia West responded

Thank you so much for your kind words! We’re glad to hear you felt acknowledged and well taken care of from the moment you arrived. Our team works hard to provide a courteous and welcoming experience, and it’s great to know we delivered. We appreciate your visit and look forward to seeing you again! — Greenway Kia West Service Team 🚗😊