Greenway Kia at the Avenues - Service Center

Great experience staff very helpful very thorough and very neat and clean place will definitely bring my vehicle here every time very neat and clean place will definitely bring my vehicle here every time More

I had my 2020 Kia Sorento towed in for service as it would not start My local mechanic got a code that the high pressure fuel pump module was faulty. They told me that Kia had to program it to the cars would not start My local mechanic got a code that the high pressure fuel pump module was faulty. They told me that Kia had to program it to the cars computer after installation and that there was a Trouble Bulletin for that that was covered by an extended warranty. The following day I was notified that Kia could not replicate that code but that they would need to replace the low pressure fuel pump. Several days later, they called to say that replacing the pump did not fix the problem. They now believed it was the oil pump wiring harness as it would blow two fuses after starting. Two more days went by and another call to say that was not the fix either. When the fuses blew this time it caused damage to the ECV and it would need to be replaced too. Replacing the ECV resulted with the same results. They then decided to go to the fuses that were blowing and trace back through the wiring harness for a possible short. Two days later they called to tell me that they did indeed found a short in the wiring harness and the whole harness would need to be replaced. They located one of the only three harnesses not on backorder nd had a N.J. dealership ship it to them.. About a week later, Ashley called to say the harness arrived and they should have the car ready in a day. Two days later, The service manager called to say it was ready. This whole process took 5 1/2 weeks. When I got to the dealership they presented me with a bill for $1785 for the replacement of the fuel pump, which did not correct the original issue. They did comp all the other parts and labor but those parts were all replaced due to incorrect diagnoses, including the replaced fuel pump. Ashley was the only saving grace through this entire ordeal. She was informative and compassionate about the long delay which resulted on us having to pay for car rentals and towing expenses. More

I finished the Review. I don't have any Words. I Hope that is good. I don't have any Words. I Hope that is good. More

Ashley ALWAYS does a great job! She always goes the extra mile, friendly and excellent customer service. We have been coming here for service for the last year and won't go anywhere She always goes the extra mile, friendly and excellent customer service. We have been coming here for service for the last year and won't go anywhere else! More

The location was clean and the staff were pleasant and helpful. It was my first visit and I will return again for my next service. helpful. It was my first visit and I will return again for my next service. More

This was only my second visit to Greenway, as the first one I was very pleased with their service. it was even completed faster than expected. one I was very pleased with their service. it was even completed faster than expected. More

Greenway Kia by far has the best customer service experience hands down will definitely be a repeat customer compared to orange park Kia there is a huge difference experience hands down will definitely be a repeat customer compared to orange park Kia there is a huge difference More

Service with a smile, it's very hard to find stand up companies these days that takes care of their customers and up hold a standard of excellence. Special thanks to Ray C and Joanne for talking a p companies these days that takes care of their customers and up hold a standard of excellence. Special thanks to Ray C and Joanne for talking a personalized approach when resolving the issue with my vehicle. Best Regards, Ronnie More

Upon arrival, I was sent to see Reynaldo Caraballo (Ray) in Customer Service. He did inform me that the piece was defective, and they needed to get a new one. I did comeback a 2nd time and Ray did wel (Ray) in Customer Service. He did inform me that the piece was defective, and they needed to get a new one. I did comeback a 2nd time and Ray did welcome me in a very friendly manner and took care of the car without waiting and the recall was resolve. Ray was very respectful and friendly and did an excellent job of making me feel welcome at the center. More

The entire team was friendly and efficient. They made me so comfortable while waiting for repairs to be completed. Even served me fresh popped popcorn! They made me so comfortable while waiting for repairs to be completed. Even served me fresh popped popcorn! More