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Greenway Kia at the Avenues - Service Center

Jacksonville, FL

4.5
660 Reviews

660 Reviews of Greenway Kia at the Avenues - Service Center

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October 28, 2024

The estimated time I was given was almost the exact time the service took. Kudos! More

by azraelscript
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Szymon
Oct 28, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your support of Greenway KIA at the Avenues!

October 28, 2024

Szymon was great to work with. He provided me with updates on my car. I was very impressed with the service at Greenway Kia More

by richardjkish
Service Communication
Recommend Dealer
Yes
Employees Worked With
Szymon
Oct 28, 2024 -

Greenway Kia at the Avenues responded

Richard, we're delighted to hear that Szymon provided you with excellent service at Greenway KIA at the Avenues. Thank you for sharing your experience!

October 26, 2024

I waited 3 hours for an oil change and tire rotation. That's WAY too long. I complained about the wait and was told a rehersed response, "We're backed up." Even being backed up, it should never take 3 ho More

by jpirzynski
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Symonz
Oct 26, 2024 -

Greenway Kia at the Avenues responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can improve for the future. Please contact us directly and we will do our best to address the issue. Thank you.

October 25, 2024

On 10/01/2024 we brought our 2024 Kia Sorento for our first service visit and we had an oil change, tire rotation and maintenance inspection. That experience we rate as ONE STAR. We scheduled the appoint More

by H Melliphant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Monteiro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Key Brown
Oct 25, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your feedback. We apologize for not meeting your expectations during the first service visit. Please reach out to us directly if we can address any outstanding concerns.

October 25, 2024

Ashley was super attentive and personable too. Having to get your car serviced isn't typically the most fun experience but Ashley made everything easy simple and seamless and she made communicatin More

by jazmine95whitehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 25, 2024 -

Greenway Kia at the Avenues responded

It's fantastic to hear that Ashley made your service experience smooth and enjoyable at Greenway KIA at the Avenues, Jazmine! We're glad she kept you informed every step of the way. Thank you for sharing this feedback with us!

October 24, 2024

We had the pleasure of working with Teddy! He was great! Very honest and upfront about everything and worked a great deal that worked for us! Very professional environment. More

by tengel28
Recommend Dealer
Yes
Employees Worked With
Teddy Q (5 Stars!) Salesforce Department
Oct 24, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your experience with Teddy and the team at Greenway KIA at the Avenues! We're delighted to hear that everything was handled professionally and transparently. Safe travels, and we hope to see you again in the future!

October 24, 2024

The service was amazing and they kept me well informed during my service as well as comfortable. More

by JONESTA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Dykstra
Oct 25, 2024 -

Greenway Kia at the Avenues responded

Jone, thank you for leaving Greenway KIA at the Avenues a five-star review! We are thrilled to hear that our service was amazing.

October 24, 2024

I (drive) my vehicle to greenway Kia to check why it keeps shutting off. When I got my vehicle back from them my vehicle can no longer start. More

by Abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Oct 25, 2024 -

Greenway Kia at the Avenues responded

We apologize for any inconvenience you experienced, Abraham. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

October 24, 2024

Ashley and the whole service department was Amazing. I was treated with respect and kindness. They worked tirelessly to find me a car to drive while my car was being fixed. This was extremely difficult More

by DEBORAHMORILLO2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 24, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your experience with us! We're delighted to hear that Ashley and the Greenway KIA at the Avenues service team went above and beyond during such a challenging time. We appreciate your trust in us, especially after a major hurricane, and look forward to welcoming you back in the future!

October 23, 2024

I recently brought my vehicle to Greenway Kia at the Avenues for its 12,000-mile service, and I was beyond impressed with the level of care and professionalism from the entire team—especially Ashley, wh More

by KHARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service
Oct 23, 2024 -

Greenway Kia at the Avenues responded

We're delighted to hear that Ashley and the Greenway Kia at the Avenues team provided such a seamless service experience for you. Your kind words about her dedication and professionalism mean a lot to us. We look forward to welcoming you back for future services!

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