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Greenway Kia at the Avenues - Service Center
Jacksonville, FL
709 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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709 Reviews of Greenway Kia at the Avenues - Service Center
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September 20, 2024
They were our best friends until we drove off in our purchased vehicle. I initially reached out to our sales rep (not going to name directly here) about a finance question. He acted like he was talking purchased vehicle. I initially reached out to our sales rep (not going to name directly here) about a finance question. He acted like he was talking to a stranger...and this was less than one week after we bought the car. Then, I was told I would receive a call from the finance manager. That never happened. Our second need was an even greater disappointment. We paid for an Assurant plan that would replace a lost or damaged key. They told us how easy it will be to just call and get a new key. So it happened that the one key they gave us stopped working and we called and they said we can't do that for you because you didn't buy a Kia. I asked why they sold us the policy that they couldn't fulfill. The reply was, I'm sorry. So we were then told to call a local Cadillac dealership, which I did. They told me they could make the key, but they weren't sure how it would be paid for. I then had to call Assurant and after being transferred, was able to find someone that explained the process. Perplexed at why Greenway sells something that they don't even know how to make good on. Furthermore, our salesman was asked to call me back and he did. When I expressed my frustration, he said they had a vendor that they use and he would have his finance manager call me about it. Once again, no call. This has been the absolute worst after-purchase experience I've ever had with a car dealership. More
by Ridebikes!
Verified CustomerEmployees Worked With
Finance Manager, Salesperson, and Service Department
September 16, 2024
Always great service at Greenway Kia. Friendly and competent staff, and the waiting area has all of the amenities to make the wait enjoyable (TV, Drinks, Comfortable seating, charging out Friendly and competent staff, and the waiting area has all of the amenities to make the wait enjoyable (TV, Drinks, Comfortable seating, charging outlets, clean restrooms, etc.). The work done on the car was top-notch. More
by ibornstein
Employees Worked With
Ashley Dykstra
September 14, 2024
Ashley was a grest service provider. Kept me informed and took the time to get all my warranty information so i paid what i needed only. Kept me informed and took the time to get all my warranty information so i paid what i needed only. More
by msanon2870
Employees Worked With
Ashley service dept
September 14, 2024
Professional and polite. Addressed my concerns quickly and effectively. Provided a shuttle from and to the retailer when vehicle was ready. Addressed my concerns quickly and effectively. Provided a shuttle from and to the retailer when vehicle was ready. More
by skippwhttgr
Employees Worked With
Names not listed.
September 12, 2024
Great customer service and fast maintenance in the car, they place looks new, very nice location. they place looks new, very nice location. More
by diegocp282
