Greenway Nissan of Brunswick - Service Center

Service Department Customer Service The service advisor Danielle Baggett was very professional. She treated me in a professional manner. She is a very kind lady and I think you have a pr The service advisor Danielle Baggett was very professional. She treated me in a professional manner. She is a very kind lady and I think you have a professional employee. She treats her customers with respect. I will be taking my vehicle in on Monday the 10th to be serviced. More

I wish your people had name tags Two folks I remember as for names Ed who was the sales manager ,, we had nice talk about pathfinder versus next size for towing. And the gal who too Two folks I remember as for names Ed who was the sales manager ,, we had nice talk about pathfinder versus next size for towing. And the gal who took charge of car I found her name below Alicia. Of course leaving my phone there got to say a big thanks to Ted for safe keeping but surely wish he had let the crew know where it was.. IT would have save me a second trip out. More

Good except took quite a while. Not terrible though. Comfortable wait. A little bit of a long time when I did have an appointment. People exceedingly nice. Good service. Clean areas. Pleasant people. Th Comfortable wait. A little bit of a long time when I did have an appointment. People exceedingly nice. Good service. Clean areas. Pleasant people. Thanks! More

Routine service The staff did a great job. Everyone was friendly and cared about my service directly. Could have asked for a better experience. The finance at the end The staff did a great job. Everyone was friendly and cared about my service directly. Could have asked for a better experience. The finance at the end was so enjoyable and very pleasant. More

Awesome customer service, all went very well and the wait was not long. Service Advisor Danielle Baggett did a Great job. A job we[[ done. customer service, all went very well and the wait was not long. Service Advisor Danielle Baggett did a Great job. A job we[[ done. More

Very pleasant experience. Friendly staff. Positive remarks. Nice environment and competent service and a detailed list of things checked and serviced. I will defi experience. Friendly staff. Positive remarks. Nice environment and competent service and a detailed list of things checked and serviced. I will definitely give high rating. More

Inaccurate phone info, poor customer service, questionable d Phone rep scheduled an appointment for me on a Saturday but supposedly they are closed for service on Saturday. Person that was in service told me the Phone rep scheduled an appointment for me on a Saturday but supposedly they are closed for service on Saturday. Person that was in service told me they dont repair on Saturday then didn't address me again until 45 minutes later. No car rental service on site and problems arranging one from a local car rental office. Incorrect or deceptive diagnostic masking me pay for repairs when it is covered under warranty. Gm would not come out of his office, only relay info to me thru employees. Quite possibly the worst overall dealer experience ever! Inflated prices... $1200 for a radiator and $30 for a radiator cap that I could buy for $3! More

Service I brought my car three times for the same issue. The first time they didn’t hear either of the noises. The second time I came they heard one of the no I brought my car three times for the same issue. The first time they didn’t hear either of the noises. The second time I came they heard one of the noises, Lexi put me in s rental car due to me being inconvenienced since I live in St.marys and I drove up one morning just for the noise to be heard to then return my car after hours so I could go to work. A technician sat in my car with me to try to hear the noises and told me that it wasn’t really a good time since someone had just quit and then there were multiple people gone. My brand new car was low on Freon and an engine mount was broke. How is that possible in a new car!?? I was told it was normal wear and tear. Daniele was my point of contact for service and it was like playing tag gettinfnant answers. You could tell that she was getting tired of me calling with questions. I picked up my car after hours last Friday since I work until 630 every day and couldn’t take any more time off of work since I had already had to take the morning off on Tuesday to bring my car to the shop to begin with. When I picked it up Friday the main noise and was concerned with was still happening. I left the rental and took my cR home. I called my dad upset that I felt like I was being pushed around. He brought my car back on Saturday and told the service department that while he was driving it did it to him. I got a call saying that there was insulation added to my car so it’ll stop the noise that they supposedly didn’t hear. If you don’t hear it why are you adding insulation. To me that’s putting a band aid on a problem. That’s a quick fix to something down the road that is going to occur. I got a call from Danielle on Monday asking whennim bringing the rental car back. I explained I live 45 minutes away and that I couldn’t come Monday due to my daughter having cheer until 8, and the same thing on Tuesday. She said she’d call me back and I never received a call. I called back Monday and she was gone. I called first thing Tuesday and didn’t receive s return call until mid day, and when I got the call she was very rude. I once again called my dad because at this point I’m frustrated. I chose this dealership to buy my car because at the time it seemed like if there was ever an issue I was in good hands. I don’t feel that way now. Lexi told me that she would send a driver to Kingsland to pick up the car from my job. I was fine with that until I asked a question about returning the rental with no gas. I was concerned that if I filled it up by the time he returned it the gas level would obviously go down and I would be charged a penalty fee for it not being exact. I explained that to Lexi when the driver called her and she told me to call enterprise. I called enterprise and asked them and they asked if I wasn’t returning it who was, I told them that an employee from Nissan was and was then told that he was not permitted to drive the vehicle. If anything happened I would be at fault since he wasn’t on the contract. The driver called lexi and explained the situation and you could tell she was beyond annoyed. I was told I could take the rental to the location in Camden, but then the driver would have to re rent the car to drive back. Lexi told me he could take my car back to Brunswick and then I could return the rental car to the dealer when I got off. I did not like that, so there’s more miles out in my car with another un needed Trip back. This whole process has already cost me a tank of gas. I am a single mom who works almost 60 hours a week, so all of this has been a night mare. I told her that that’s wasnt an option. I called my dad once again and he told me to bring the rental car and the driver back when I get off. So, bless his heart, the Nissan employee rhT drove my car down was so kind and patient with this whole ordeal. He stayed until I got off at 615 and then drove back to Brunswick. I am highly disappointed with this whole situation More

Great service appointment! My service was for an oil change and tire rotation. All went well, and in a timely manner. Service advisor Teddy Shimkus did a great job, very efficie My service was for an oil change and tire rotation. All went well, and in a timely manner. Service advisor Teddy Shimkus did a great job, very efficient and personable. More

Awesome oil change. Your staff in the auto dept are always friendly, selling to service and do whatever it take to get me in & out. They also keep inform with what my car Your staff in the auto dept are always friendly, selling to service and do whatever it take to get me in & out. They also keep inform with what my car needs & the costs. That is why I keep coming back. More