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Greenwich Ford
Greenwich, NY
81 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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81 Reviews of Greenwich Ford
August 14, 2025
The visit was a repeat after an oil change. I was notified that the cabin filter had to be changed due to a mouse nest. I agreed to that. I think the fan/AC should have been checked after the f I was notified that the cabin filter had to be changed due to a mouse nest. I agreed to that. I think the fan/AC should have been checked after the filter was changed. When I went to use the AC there was a loud noise. We called the dealership and they made a second appointment (a few days out) to have us return for them to check it out saying something most likely fell down into the unit. Again, had the AC/fan been checked after replacing the cabin filter we would not have had to leave the vehicle a second time which cost us another $97. It was a bit frustrating. I just thought it was worth mentioning More
by warnmor
Employees Worked With
Unknown
July 14, 2025
This dealership is the biggest joke in all of New York. Not only did they schedule my oil change for their lunch time and made me sit in the waiting room for 2 entire hours, TO DO AN OIL CHANGE, but they a Not only did they schedule my oil change for their lunch time and made me sit in the waiting room for 2 entire hours, TO DO AN OIL CHANGE, but they also tightened stuff so much to the point I cannot get it back off to do an oil change by myself. I’ve done hundred of oil changes without an issue and the one time I go to them for one, they tightened the drain plug so much that it broke my socket without even budging. They are supposedly a bunch of master technicians, but done even know how to do an oil change right and can’t even answer the phone so I could talk to them about it. You just get transferred and transferred until you reach someone not there and have to leave a message. The biggest mistake of my life was doing business with Greenwich ford and it is the last time I will ever go to them for anything. More
by Isaahh21
Employees Worked With
No Clue.
June 22, 2025
Easy to contact. Very friendly. Easy to travel to the dealership. Last service was painless. Service personnel were very professional. Very friendly. Easy to travel to the dealership. Last service was painless. Service personnel were very professional. More
by Jameskennedyharwood
Employees Worked With
Did not get her name in service
June 22, 2025
Amazing service department and technicians with outstanding work! Parts department have always been very helpful with my needs! outstanding work! Parts department have always been very helpful with my needs! More
by blondie198678
Employees Worked With
Jenn Sloan Brady Squires and Stephanie Sweet
April 12, 2025
*BUYER BEWARE* Just a PSA regarding Greenwich Ford. A few weeks ago, I hit a pothole that caused damage to a vehicle I purchased at Greenwich Ford. When I purchased the vehicle, I purchased an extende A few weeks ago, I hit a pothole that caused damage to a vehicle I purchased at Greenwich Ford. When I purchased the vehicle, I purchased an extended warranty. I reached out to them to see if the damage would be covered. While my guess was that it wouldn't be covered, I had seen references from people regarding this issue with my model of vehicle that had been covered by Ford. And so I emailed them, explaining the situation and including a picture. They requested that I bring the car in so they could determine how much, if anything would be covered under the warranty. My wife dropped the car off and when she picked it up, they charged us a $200 "diagnostic fee" just to tell us that damage by a pothole is not covered as it is considered an act of God. This is something that could have been disclosed without a visit to Ford "for a diagnosis". And no fee for diagnosing this was ever disclosed to me. It is a shame that Greenwich Ford does business in this fashion. I do NOT recommend that anyone does business with a company that engages in such shady practices. More
by blwells45
Employees Worked With
Jessica Sloan
April 02, 2025
Jay did a great job at meeting my needs and must-haves in a new truck (my first), and in showing me the ins and outs of the Bronco Big Bend. Dan and Lou both did an amazing job at structuring my payments an a new truck (my first), and in showing me the ins and outs of the Bronco Big Bend. Dan and Lou both did an amazing job at structuring my payments and the term, making sure that I understood everything, including the extended warranty, which I feel much better about taking, just for peace of mind. Knowing I'm driving away feeling better about my purchase, makes me want to come back, and tell everyone I know about Greenwich Ford. Thanks again guys! More
by Chillis90210
Employees Worked With
Jay, Dan, Lou
March 24, 2025
Wonderful experience! The team at Greenwich Ford went above and beyond. We will be buying our next car from them as well!! The team at Greenwich Ford went above and beyond. We will be buying our next car from them as well!! More
by Aly W
Employees Worked With
Jimmy, Lou, Mike - the whole team was great!
