Grieco Hyundai of Johnston

I went to the dealership not really knowing what I could comfortably afford. Needless to say by the end of the day I am driving my new Optima LX. Everyone there from the Manager (Mike) to the finance guy comfortably afford. Needless to say by the end of the day I am driving my new Optima LX. Everyone there from the Manager (Mike) to the finance guy (Steve). It was the best experience ever I do recommend Metro Kia in Johnston to everyone. Dave P. Warwick,RI More

Went to Metro Kia because it was on my way to work and it Went to Metro Kia because it was on my way to work and it seemed convenient, but in the end, I ended up driving 1.5 hours away to a dealership that Went to Metro Kia because it was on my way to work and it seemed convenient, but in the end, I ended up driving 1.5 hours away to a dealership that had the car I wanted, was freindly, and WANTED to work with me-instead of treating me like an nuisance, as Metro Kia did. The first time I visited Metro Kia, I felt very pressured to buy the car RIGHT THEN- which I know is typical in many dealerships- and Sean was becoming very frustrated by my questions and note taking, or so it seemed. Ended up coming back, despite the perceived pressure and rudeness from Metro Kia, because of the convenience. I was told they could have the car I wanted by the time I wanted- "No problem," as they said. They day came when the car should have been there, and they called two hours before I was going to show up and told me it would be another 3-4 days. I waited. Again, the time came for me to pick up the car, I showed up at the dealership, and it was the WRONG CAR. Metro Kia apoligized and said it was a clerical error, but then salesman, Sean, proceeded to tell me that the car I wanted- a bright silver Rio5- was very hard to find and that it would be impossible to get (when 2 weeks earlier he had said they could get it to me just fine). I began to get the distinct feeling that they didn't want to do business with me anymore because of all of the issues that seemed to continue to crop up. I received increasingly curt and rude answers to my questions. I decided to end business with Metro Kia. When my mother went in to pick up the deposit check I had put down on the car, Sean told her that I was being "too demanding" in what I wanted and asked if I was a perfectionist, because it was showing. Not one person I spoke to on the phone or at the dealership said "We are sorry to lose your business"- which seems like a very typical, polite response for a company that derives its success and sales from customer relations. I ended up finding the "impossible to find" Rio hatchback within 30 minutes of ending business with Metro Kia. I drove into Massachusetts, where another Kia dealership helped me buy the car with one co-owner not present- mailing the required paperwork to in an informative and easy-to-understand envelope-, register the car in Rhode Island (although it was purchased in MA), and did so in a friendly, helpful manner. I even saved $500 off the price Metro Kia had given me. I do not recommed Metro Kia to anyone. I had a miserable experience. Please, go somewhere else and find somewhere that appreciates your business. More

Metro Kia does not have competent, seasoned mechanics currently on duty. In my 2 recent experiences, I have had to return both times. First Experience (car not starting..engine light on).. I had 2 sen currently on duty. In my 2 recent experiences, I have had to return both times. First Experience (car not starting..engine light on).. I had 2 sensors replaced (over $700).. They upsold me on a new timing belt which was over 100k.. The very next day, my engine light came on again and now all of a sudden i had a spark plug issue.. The service mgr said it must be a coincidence.. I don't believe in coincidenses... I had all spark plugs replaced.... Second Experience.. (Air conditioning not working).. I was told there was no leaks, freon filled... 2 days later not working again.. Now i was told due to heavy pressure, the freon was leaking. It would cost over $800 just to continue the diagnosis. Again, young, unseasoned mechanics either misdiagnosed and/or worsened the issue. I spent $200 for basically telling me the air conditioning is broke.. Service mgr thought they did a heroic job working on it for hours with Kia Techline. Translation is the kid mechanic did not know how to fix and probably made the situation worse. I would not service my car here. They stink. More

The Kia that I wanted had to be found from another dealer. Supposedly it was found on the first day that I went to Metro with my wife which was on July 24th. This was on a Tuesday with a promise fro dealer. Supposedly it was found on the first day that I went to Metro with my wife which was on July 24th. This was on a Tuesday with a promise from Mike Doyle, the manager, that I would have the vehicle before the weekend, but I did not get it until the following Tuesday, July 31st. I could have picked it up late on Monday the 30th but could not get there because of other appointments. The call that the car was in and ready came after 4 PM on the 30th. I made arrangements and showed up on Tuesday morning July 31st at the agreed upon time the auto was still not ready. I waited a good hour to get the car. In the meantime the finance manager, Steve, wanted to get my info processed without my even seeing that the auto I ordered was indeed what I was getting. In the end, because of the rush and pressure put on me, I ended up being duped into signing a sales agreement before I even got to examine the car. To make matters even worse, that agreement included an extended warranty at a cost of nearly $2,000 that I was told by Steve was necessary to get my financing rate down to a lower level. Talk about kickbacks and poor business practices. I finally got to see the car and found trash in the trunk and the exterior and interior not fully cleaned. To add insult, the car interior color was not what we had asked for. Needless to say that I will not deal with Metro again. They have lost me as a future customer. I had purchased a Honda and a Jeep in the past from Metro and had nothing but good experiences. The practices in the Kia portion of their dealership needs some fixing. Hopefully, this review will keep someone from making the mistake of purchasing from Metro Kia and Mike Doyle. I intend to inform Kia of my disappointing experience! More

I've bought several new cars in my lifetime & this was by far the best & easiest experience yet! I couldn't have asked for anything better. They didn't have the car I wanted so they went and got it was by far the best & easiest experience yet! I couldn't have asked for anything better. They didn't have the car I wanted so they went and got it for me. I shopped at bald hill kia & courtsey kia before I went to metro and they blew both their prices away. They really do 'Save you Thousands'! The finance manager was great, he got me a really low interest rate and the paperwork was a breeze. I ended up going w/ the extended warranty because it was only a few more dollars a month, I recommend it. Randy was very professional & knowledgable, he answered every question I had. I had to wait a little longer than I expected to do the paperwork, but the manager Mike came over and gave me my first 3 oil changes for free because of the wait! I was very happy & didn't expect it. But I can't say enough about the dealership. Randy was great to deal with & I recommend anyone deals with him! More

i went for oil change& brakes check; i was told that my pads & rotors needed to be changes & i did. They charged me 420 dollars this is ridiculous price for brakes too expensive. my pads & rotors needed to be changes & i did. They charged me 420 dollars this is ridiculous price for brakes too expensive. More

I have purchased six brand new cars in the past 20 years. By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer. Last Friday, I contact Metro Kia via one By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer. Last Friday, I contact Metro Kia via one of the car sites (Edmunds.com or kbb.com) and negotiate the best price I can get for a 2012 Kia Sportage LX AWD with Convenience Package. Process goes pretty well. I dealt with Kaylyn Santamaria (Customer Service Representative) both on phone and email. She gets me a price. I say OK, I’ll come in on Saturday (next day) morning. She sends me an email with a link to Metro’s website to check current inventory. I click on it and before you can enter the site, there is an offer for $750 off any car. I fill it out, get an email in five minutes that is a coupon. It has a section on it for “Terms & Conditions” but it is blank. I then get a call from Lainie Vanasse, Internet Sales Manager, confirming that I will be there Saturday morning at 10am and am told to meet with Mike Bessette (manager). Saturday morning, I get a voice mail and to emails reminding me of my appointment. The last two come in while I am already in the showroom. In any case, we get to the showroom, ask for Mike Bessette. He comes out, introduces himself, and gets us to a sales renamed Bill Ely. I review everything with Bill, explain that we have a pre-negotiated sales price and just need to value the trade-in. Bill was great. We find a car on the lot that we will take. Great selection on the lot and the dealership was pretty busy. While on the lot, Bill informs us on the Metro customer for life program. Free loaners if we do service there plus free car washes at their new car wash located on the premises. They appraise the vehicle and come back with a trade-in value of $1,000. I get pretty upset with that value. Bill calms me down and says is there a number that you wanted in order to do a deal? I tell him $2,750. He comes back a few minutes later, and says “we have a deal”. We shake on it and he proceeds to write up the paperwork. This was a cash purchase. I bring out the coupon and Bill says we can’t use it as it is not valid with other offers. I say, “Where does it state that”. We are totally prepared for them not to take it. But, after some prodding, Bill comes back from speaking to someone in the office and says “We cannot take it but we will up your trade to $3,000 as a result of the misunderstanding. We say great, we have a deal. We make an appointment to get the car on Wed morning. I put $2,000 on my credit card. Bill gets the title to the truck, the registration and we are basically done. I turn to my Dad and say, “this was pretty easy, not at all what I expected”. Next, the paperwork comes out. Al the numbers look good except for a $24.95 item. We ask about it and are told this is the metro customer for life program. We argue a bit but say OK. Just before signing it, we decide to total it up. We are slightly off from the total on the bill of sale. I’m using the calculator app on my iPhone so maybe it is me. Bill says, let me go check. Next, mike Bessette comes back and says what’s the problem? I say that I cannot get the total to match but maybe it is me. As I look at the paperwork, now there is a new item on there for $199 in same color but clearly from a different pen. I ask what is this, this was not there two minutes ago. He says it is a vehicle etching fee. I say no thank you. He says the car is already etched. Are you going to buy it or not? I say what are you kidding me? He says forget it, I wouldn’t sell you the car even if you were willing to pay it. Never see Bill again and we leave the dealership totally pissed off. Cheating on the total is just the lowest form of selling there is. I would caution everyone who goes here to check everything before you sign! Good news, pleasant buying experience at Courtesy Kia in Attleboro on Monday night. Just picked up our new Sportage this morning! More

First I want to say that Matt was extremely nice and helpful during the test driving and explained the cars themselves very well. However, the practices at this dealership are less than honest (at best helpful during the test driving and explained the cars themselves very well. However, the practices at this dealership are less than honest (at best) and we will never purchase a vehicle from Metro... We have previously leased from their Honda group - the process was so awful we had decided never to shop there again. BUT, the Kida dealership had a great deal running so we decided it was worth it to go there (mistake number one on our part). To make a long story short, the deal was a typical "Bait and Switch" and they were offering us thousands of dollars less for our trade than it was actually worth. After several attempts to get a higher price for our trade, they came up to a more reasonable price (but still not fair) and told us they would be "losing money on it when they resell". They were also quoting rediculously high finance rates and not giving us a fair price for the new vehicle. Thankfully, we had done our homework before shopping or we really could have gotten swindled. I do NOT recommend going to the Metro dealership - we will never shop there again! By the way, we went to another Honda dealership in Rhode Island and were given a more than fair price on our trade and the new car on the first try. No haggling necessary. More

Timing belt replaced at 50,000 miles per manual for '05 Kia Spectra. Service seemed fine until the top bolt holding alternator fell off while I was driving to work the next day. I had my Father help me fix Kia Spectra. Service seemed fine until the top bolt holding alternator fell off while I was driving to work the next day. I had my Father help me fix it because I live 40 miles away from the dealership and had no choice. I have not been back since, and will never go there again. More

Had the absolute worst car shopping experience of my life. They were advertising "guaranteed $5000" for your trade if you finance (not lease) select vehicles. If your car is worth more than $5000, the life. They were advertising "guaranteed $5000" for your trade if you finance (not lease) select vehicles. If your car is worth more than $5000, they say that they will give you 125% of the Kelley Blue Book value of your trade. I called and spoke to a "General Manager" who said that my car (with a KBB value of approximately $18000) is in such high demand due to the earthquake in Japan that they can give me a spectacular price for it and a great end-of-the-month deal on a new Kia. Very long story short; I decide to go in and give them a chance. The salesperson I deal with gets my car appraised at $16000 maximum, maybe $14000. He tells me that there's "no way" that they can give me 125% for my trade, implying that I should know better than that. He tells me that the value of a car they take in trade isn't based on Kelley Blue Book, that the person I spoke to on the phone was lying to me. He contradicts almost everything that the people I spoke to on the phone told me, including the specifics of which vehicles qualify for the advertised program. He also tells me that I'm "expecting him to pick a car" for me because I won't tell him what I want when I had simply asked for him to lay out some options. He also tells me that they "haven't started making" the Optima Hybrid without the $5000 luxury package, when their website shows that they have just such a car in stock. He then tells me that they have a lot of shops and that car could be in Florida or Raynham, MA. Really? Even though they haven't started making them that way? I asked to speak to the man I dealt with on the phone to try and get the low-down on what the xxxx was going on and was told that he wasn't in. The so-called sales "professional" I was dealing with simply became visibly flustered, increasingly snippy and rude and then just walked away. I left and called the main number, asking to speak to the manager who I had spoken with on the phone and was now told that he had stepped away and I could leave him a message. I said "That's OK, I'll hold." A few minutes later they told me that he was on his way back, but they weren't sure why he was taking so long. I ended up talking to another manager who was apologetic but unhelpful. I received 3 phone calls from the dealership after I left. They told me that the magical non-existent car suddenly popped out of a wormhole and fell right onto their lot! They want to put me in it and give me 125% of my blue book value! I'd LOVE to go back and be insulted even more!!!!! I also got a call from one of their telemarketers the other night asking if I was still interested in a new car. I told her that I was definitely still in the market, but would also never buy from Metro. There's more to it than this, believe it or not, but the end result is that I can say with certainty that Metro Kia and Honda don't deserve anyone's business and are doing the brands that they represent a HUGE disservice. Disgusting. More