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Griffin's Hub Chrysler Jeep Dodge Ram

Milwaukee, WI

4.7
616 Reviews
Call Dealership (414) 325-3333
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5700 S 27th St

Milwaukee, WI

53221

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616 Reviews of Griffin's Hub Chrysler Jeep Dodge Ram

June 23, 2024

Inexperienced technicians damaged SEVERAL parts on my vehicle. Now my vehicle has to go back in for service to be repaired again More

by raptor146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Alois
Print
Jul 05, 2024 -

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon, Thank you for bringing up this incident. While we did take great care not to scratch any of the plastic in the vehicle when doing the repair, we are sorry that there were some pieces that were damaged. We have the replacement parts on order and will be making the situation right for you. We are deeply sorry about the stress and inconvenience you have experienced because of this. We will let you know as soon as those ordered parts are in, pick up your vehicle and drop off a loaner, and proceed with the repair. In the meantime, please don't hesitate to reach out to our Assistant Service Manager, Dennis Mohammed, at dmohammed@griffindodge.com or at 414-325-3333.

June 23, 2024

They are customer focus and they care about service. and want to please customers at there dealership. More

by gsexton1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
Print
June 21, 2024

Explained what they did and when and what I need to do next. Nice job. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionicio Belmares
Print
June 20, 2024

They are some nice, great kind, gentle people to work with and go to get cars from More

by LATONYALEE557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, Tom Katz, Jon Alois, Eric Paterson, Mark Bacon, Alex Aicher, Patricia Steidtman, Nick Wojdacz
Print
June 19, 2024

The Express Lane gents are awesome. They always take good care of me & my vehicle!! More

by czmiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny & Dionicio
Print
June 19, 2024

Always loved the service here, it never disappoints. But 300 bucks to change a headlamp bulb?! More

by threewallys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Weide
Print
June 19, 2024

Friendly and prompt service with great communication. They delivered the car sooner than originally stated which was a nice treat. More

by kangiephil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
Print
June 18, 2024

After paying the bill I had to go back to have my vehicle checkup express form filled out. Then I had to return to have my oil usage gauge reset. And I did not receive a car wash due to difficulty with the c More

by ATHOME_53235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionicio Belmares *****
Print
Jun 19, 2024 -

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Morning, Thank you for bringing up your experience in our Service Department with us. We apologize that you were not able to receive a car wash when you picked up your vehicle. At your convenience, we would like to make that right and have your car properly washed. You can ask for our Assistant Service Manager, Dennis Mohammed, when you come in and he can facilitate that for you.

June 18, 2024

This was a good experience. Knowledgeable staff was great help during whole process of buying a new car More

by TOM@TEKOINC.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Kleczewski, Alex Aicher
Print
June 18, 2024

Terrible service my car was there for a month need to do some service,and it was never done. Always telling me lies that the technician was going to look at and never did. Very unhappy know I have to go to More

by abelchairez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Alois
Print
Jun 18, 2024 -

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon Abel, Thank you for bringing up your concern. Looking into your experience here, you brought your vehicle in on May 21st, and the technician saw a code for a misfire. After clearing the code and driving for several miles, neither the check engine light or the code for a misfire came back on. We had it back to you within seven days, and upon giving it back, advised you that there currently aren’t any issues with the vehicle. We also asked you if you wanted us to do a further tear down on the other side of the engine. You declined this. When you came back a few days later with issues, it was determined that the repairs from the first time were working, but that you were now having issues with the other side of the engine. We advised you that since you have the Max Care Warranty, it will take some time for the tear down and approval. After a week and a half, we understand you were impatient with the time it was taking, and you decided to come and pick up the vehicle. When you left, the light was not on and the vehicle was running as intended. We understand the frustration of having to bring in a vehicle for service. We appreciate you telling us about your experience, as we take all feedback very seriously. If you have any additional questions or concerns, please reach out to our Service Manager, Taylor Collins, at tcollins@griffindodge.com or 414-937-5606.

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