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Griffin's Hub Chrysler Jeep Dodge Ram

Milwaukee, WI

4.7
616 Reviews

5700 S 27th St

Milwaukee, WI

53221

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616 Reviews of Griffin's Hub Chrysler Jeep Dodge Ram

May 25, 2024

Fast and friendly service knowledgeable staff this is the only place that touches my ram truck More

by nelsonlori01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
May 25, 2024

Didn't clean up after themselves and left a mess in my brand new car More

by TBONE0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kleczewski
May 25, 2024

Professional service, great customer service, affordable prices. Griffin's Hub is the only dealership I trust for my Grand Cherokee. More

by gen_uecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
May 24, 2024

Great service department. Every time I get one of my cars serviced it gets done right. More

by gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Alois, Eric Paterson
May 24, 2024

I was in and out for my oil change appointment in an acceptable amount of time. All employees were very friendly and said hello and I did not feel pressured to have any additional work/maintenance done More

by sommergirl99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionicio Belmares
May 23, 2024

Johnny was terrific. He treated me and made sure I was taken care of. He also made sure my care was gone in a quick time. More

by LHART312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
May 23, 2024

Very nice and friendly staff, completed all scheduled work in a very timely manner. A++ More

by adre93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Alois, Eric Paterson
May 22, 2024

Salesman Edwin and finance manager were excellent. I would definitely come again and make recommendations to friends. More

by Bridgit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Gutierrez, Dino Shackelford
May 22, 2024

I told my husband the wrong day and they still fit him in. I was very happy he didn’t have to waste his time and come back the next day More

by daytonsgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionicio Belmares
May 22, 2024

Trey is a horrible evasive confrontational incompetent service writer. Only answers with vague nonanswers. Doesn’t seem to know anything about cars. I had a 10:00am appointment and it took 6 hours to diag More

by karlksuek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey
May 23, 2024 -

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon Karl, Thank you for your feedback. We understand that after it was determined that you needed your fuel pump replaced, and you declined to do the work at Hub, you asked a number of technical questions. Specifically, regarding the process the technician took to diagnose the problem—since there weren’t any codes in the system in regards to your fuel pump needing to be replaced—and even asked for the print out of the stored codes in the system. We are sorry you were not able to receive the procedure information from Trey on how to go about replacing the fuel pump, but we are glad our technician was able to give you a more thorough breakdown of the process. A service advisor’s role is to make sure everything is communicated between the technician and the customer, but we don’t expect an advisor to have instant knowledge on every repair process, for the technicians are the ones who vigorously go through those procedures every day. If you have any other questions or concerns, please contact our Service Manager, Taylor Collins, at 414-937-5606 or tcollins@griffindodge.com

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