Griffith Ford Uvalde

Everything from start to finish was handled well. They got me in and out in a timely manner and the staff was very helpful and friendly. got me in and out in a timely manner and the staff was very helpful and friendly. More

I am extremely disappointed and completely feel taken advantage of with my recent purchase here. I bought a used vehicle, by myself with my kids, I did not have anyone to come and help me and I am not a advantage of with my recent purchase here. I bought a used vehicle, by myself with my kids, I did not have anyone to come and help me and I am not a certified mechanic or frankly know too much about cars. I had hoped that staying local and away from big city dealerships that I would be better taken care of. I asked if the car has been fully inspected and serviced by their professionals after noticing a “smell” which I was unable to place, I was reassured multiple times that it was a great car that was running perfectly and had no issues. I also explained I would be driving by myself with my children across 6 states in the next few days so I wanted to make sure it was in great condition to do so. Everyone I met greeted me with smiles and assured me it was good to go. 1 day into our 2 day trip on Saturday evening, the check engine light went on and the turbo boosters stopped working, making getting up hills extremely hard and dangerous. The 2nd day of our trip was a Sunday and I had no where to take it until Monday, where I was informed that there was a HUGE engine leak that had been happening for AWHILE....and that was the smell I had inquired about at the dealership ...leaking/burning oil. This engine leak has caused severe issues for us and the car. Griffith Ford in Uvalde refuses to acknowledge the problem and claims “it’s a used vehicle, you bought it as-is” even they gave me their word that the car was sound. Obviously you can’t trust even small town dealerships. I feel like they completely took advantage of the fact that I was buying the car alone and that I did not have car engine knowledge. ***We had to take it to another Ford dealership to fix, and they said it was a known issue with this model that Griffith Ford did not fix, and are now refusing to acknowledge that there was anything wrong, and we are stuck with the damages. #notagoodbusiness #somuchforqualitywork More

Griffith Ford is awesome; they found the trouble with the AC Unit in my Expedition and fixed it. Thank you!! Way to go Griffith Ford!! AC Unit in my Expedition and fixed it. Thank you!! Way to go Griffith Ford!! More

I was completely satisfied with Griffith Ford in Uvalde from the first phone call. The salesman was nothing but helpful and courteous . Highly recommended . Pleased with the whole process from the first phone call. The salesman was nothing but helpful and courteous . Highly recommended . Pleased with the whole process More

Oil Change I went in for an oil change and everyone was polite. Customers were wearing their mask and social distancing. It only took about 30 minutes and I wa I went in for an oil change and everyone was polite. Customers were wearing their mask and social distancing. It only took about 30 minutes and I was done. Great bunch of people!! More

Ford Escape Titanium Hybrid I am a repeat customer of Griffith Ford. Arnoldo Silva and his associates have always gone to great lengths to get me the car I need at the price I ca I am a repeat customer of Griffith Ford. Arnoldo Silva and his associates have always gone to great lengths to get me the car I need at the price I can afford. This is my second Ford Escape. They are always so friendly and easy to communicate with. They made the car buying experience a breeze. More

Spoke with Frank on the phone. He advised the best time to come in for the service. Upon arrival I was promptly checked in. Service was done in a timely manner and I was given a thorough report by the tech to come in for the service. Upon arrival I was promptly checked in. Service was done in a timely manner and I was given a thorough report by the tech. A good experience More

GREAT Well pleased Service department called me by name when I walked in the door and only took just a few minutes to do the inspection Well pleased Service department called me by name when I walked in the door and only took just a few minutes to do the inspection More

GREAT I am pleased with Griffith Ford They are always friendly and take care of me and all the service is in a reasonable time Great place to deal with. I am pleased with Griffith Ford They are always friendly and take care of me and all the service is in a reasonable time Great place to deal with. More

Fantastic service Never have problems and always treated with respect. Everyone in service top notch people.if truck needs more always asked about it and get it back on Never have problems and always treated with respect. Everyone in service top notch people.if truck needs more always asked about it and get it back on time More