Groove Jeep Chrysler Dodge Ram

Groove Jeep will call the Silverthorne Police on you. Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!! Jeep Service has gone in the Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!! Jeep Service has gone in the toilet since Groove bought the dealership. Not my first problem with this incompetent group. This time the engine light came on on my Jeep Wrangler and I called for an appointment, and was told to drop off the car the next day. Actually dropped it off the night before. Turned out to be a sensor that failed and they said they would have it the next day, and the service call would be completed the next day (that is today) along with other services that were due that I requested. So after calling numerous times today with no answer or call back, I finally drove over at 5PM only to find out that they had not touched my car all day and really had no idea when the work would be done. Guess they just assumed I did not need the car over the weekend. Finally gave up and just took the car without the service being done. Over the last two days, I have called 6 times and no one answers a phone, and no one returns a call. I was told they called me this morning to tell me a part was not available. I did not receive a call and no message was left. I really hate to be lied to. The only way I can get an update is to actually drive to the dealership. The have one person working the service desk for all Jeep/Chrysler/Dodge/Ram. Not her fault!!! They tell me the problem is lack of personnel. If that is the problem, then maybe they should significantly reduce the number of appointments they are accepting. And maybe the Service GM should get out of her office and answer some calls. Or maybe get a salesperson who is standing around doing not much of anything make a few calls. Done with this place. FOLLOW-UP. So the Silverthorne Police just left my house. The GM of the dealership called the police and claimed that I said "who do I have to shoot to get service around here." Never said it. Never even insinuated it. And they had no video to support it. I did walk into the GM's office in the middle of a meeting, which included the head of service, and said they had the worst service department I had ever experienced. Guess if you speak your mind, they call the cops. Again I repeat, avoid these people at all cost unless you want the Silverthorne Police at your door. More

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance. More

Worst service department I have ever seen. After making an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I wa an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I was told I had made the wrong type of appointment (battery replacement not warranty replacement - huh?) and there was no-one to work on my truck for 1-2 days. I was given the choice of driving home again (where it was probable truck world not start in a.m.) or leave truck and they'd get to it in 1-2 days, notwithstanding that this left me stranded. I left truck, my wife had to make a 3 hr round-trip to rescue me. After 2 days they said everything was fine. Took truck home, early next a.m. it again wouldn't start. I then took to a competent dealer, who ran same battery test, determined my battery was bad. They replaced battery and everything has been fine since. Silverthorne CDJR is an abomination of a service dept. Incompetent and they don't really care. More

Express oil and lube Excellent service and excellent staff. Speedy and fast reliable service from friendly people. Great price for great service plus I had a coupon for oi Excellent service and excellent staff. Speedy and fast reliable service from friendly people. Great price for great service plus I had a coupon for oil change which makes my wife extremely happy. More

Poor service Horrible service, not sure how they stay in business. Been waiting for well over a week now for anyonme to answer a phone in service or respond to Horrible service, not sure how they stay in business. Been waiting for well over a week now for anyonme to answer a phone in service or respond to a voicemail ive left. Cant get my jeep back in to replace the parts they ordered for my recall well over a month ago. Why order the parts and have me come in for a diag if you wont spend the time to actually get my vehicle back in and repair it? The first time I came in, I scheduled a 9am appt and specified I cant leave my vehicle overnight, and shocker. $pm rolls around and they call to try and keep it overnight cause they havent even started work yet. They had to rush the diag because they never listened to begin with, that I cant leave it overngiht. Ive been in the industry and understand what it takes to bring competent service to this dept, and they are not taking the effort to do so. I would just save your time and find a dealer worth your time in Denver, there are numerous better options, and bringing your vehicle to Groove will leave you with a headache and still out a vehicle being serviced. Will keep trying to reach their service dept, but I highly doubt my review will change based on anything they can do at this point. More

Excellent customer service ! Corey was the most competent, friendly customer service oriented employee I have had the pleasure of being helped with. This dealership's service c Corey was the most competent, friendly customer service oriented employee I have had the pleasure of being helped with. This dealership's service center has improved dramatically since she has taken the helme ! Thanks for the experience. More

Great time ay Groove! All the employees went out of their way to make this a pleasurable experience and I am planing to return in the future to have Groove take care of my All the employees went out of their way to make this a pleasurable experience and I am planing to return in the future to have Groove take care of my Dodge. Speedy service by highly qualified people. Thanks so much More

Jeep eco diesel sv. This morning Very pleasant experience! I believe the person I dealt with was Alec. He could not have been nicer. My service was very prompt and thorough Very pleasant experience! I believe the person I dealt with was Alec. He could not have been nicer. My service was very prompt and thorough More

Terrible, One Star Customer Service Judge a business how they handle a difficult situation when problems arise. Vista Jeep in Silverthorne fails and ranks poorly in this aspect. Vist Judge a business how they handle a difficult situation when problems arise. Vista Jeep in Silverthorne fails and ranks poorly in this aspect. Vista Jeep dealership lacks the integrity and the professionalism to solve problems, to honor their commitments, and to provide an acceptable level of customer service in their service department. The Vista Jeep service department called me to reschedule a service visit to reprogram my computer (45 minute task I’m told) because they were too busy to service my vehicle before July 4th. Obliging, I moved my appointment to Thurs 7-5 (by their own recommendation) when they could service the Jeep first thing in the morning at 8:00 AM and be done in an hour. Arriving a bit early and at 8:00 AM, I discovered an unstaffed check-in-desk, no one on duty, and informed by office personnel that former service manager Bobby had quit for a better job. No one was trained to bring up the Jeep service side on the computers to verify my appointment, so I had no appointment. I repeat: No one in the entire organization was trained to look me up on the Jeep service computers and there was no paperwork to be found. Further, I was informed all the Jeep mechanics were “very busy”. I was not given a solution, time, or remedy. I was left walking around simmering a slow burn. Nor was I was informed about a remedy by wandering confused staff on the floor or in the main office. General manager Jeff who arrived late in the early morning chaos (other customers were upset) did not nothing to solve the problem or to inform, and kicked me out of the dealership for complaining and my angry demeanor. Avoid the maintenance side at Vista Jeep dealer. Also, general manager Jeff lacks the personal skills to solve problems and to provide responsible professional service to Jeep owners. Strangely a month ago, I gave the same dealership a 5 star rating. However, that was before service manager Bobby quit (who held service together by a loose string) and I had the misfortune to meet up with lame general manager Jeff who apparently can’t keep his business properly staffed or keep his staff properly trained, as well as, motivate his staff to provide professional customer service. Avoid Silverthorne Vista Jeep. More

No service .. even with an appointment Had an 8 a.m. appointment to have my jeep serviced. Arrived at 7:45 a.m. and was told the mechanic would examine my vehicle within 45 minutes and I w Had an 8 a.m. appointment to have my jeep serviced. Arrived at 7:45 a.m. and was told the mechanic would examine my vehicle within 45 minutes and I would be notified as to cost and any additional recommended service. At 9:30, I became tired of waiting and inquired as to the status of my vehicle on the work I requested. Was told the mechanic had not yet started on my vehicle. What is the purpose of an appointment? Took my vehicle and departed. More