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Grote Automotive of Rockford

Rockford, IL

Overview
Employees
Reviews
4.1
43 Reviews
We want to change the experience of buying a car by providing a more personalized touch to help you in your journey.
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7396 N Cherryvale Mall Dr

Rockford, IL

61112

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Showing 43 reviews

August 27, 2025

Terrible place I’m stuck 15k in negative equity and they won’t help me out i was only 18 at the time of getting my vehicle plus when I got the car I put over 3k in repairs since I’ve had it I’m super disapp More

by Marquicerice9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Gasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin and kelly
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Aug 29, 2025 -

Grote Automotive of Rockford responded

We’re truly sorry to hear about your experience and the challenges you’ve faced since your purchase. We understand how frustrating negative equity and unexpected repairs can be, especially as a first-time buyer. Our goal is always to set our customers up for success, and we’d like the opportunity to review your situation further to see what options may be available to help. Please reach out to our management team directly at 779-888-5000 so we can discuss this with you in more detail.

August 15, 2025

Had a great experience this is my second car from grote when I say a big thanks Bodey More

by phillie646
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Bodey
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Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you for coming back to us for your second car! We truly appreciate your loyalty and are glad Bodey was able to help make the experience another great one. Enjoy your new ride!

August 13, 2025

Had great service and friendly staff thanks for everything and big thanks Bodey for helping More

by phillie646
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Bodey
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Aug 15, 2025 -

Grote Automotive of Rockford responded

Thank you for your kind words! We’re glad to hear you had a great experience with our friendly staff, and we’ll be sure to share your appreciation with Bodey. Enjoy your new vehicle!

August 10, 2025

Was a good time talking an looking at the vehicles good service an comacation with saleman More

by hdamien57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you for your review! We’re glad you enjoyed the experience and appreciated the good service and communication with your salesperson. We hope you enjoy your vehicle!

August 09, 2025

. Had nothing but trouble with the 2019 Honda van I bought. Won’t recommend Grote Automotive to anyone. Was told several things would be fixed that were found wrong with the van. But then I was told I More

by jerrybow55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis and Chad
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Aug 18, 2025 -

Grote Automotive of Rockford responded

Hi Jerry, we’re sorry to hear about the challenges you’ve experienced with your vehicle. We understand how frustrating that must be and regret that your concerns haven’t been fully resolved. Our goal is always to be transparent and fair, and we’d like the opportunity to review your situation again. Please reach out to our management team directly so we can go over the details and work toward a resolution with you.

July 07, 2025

They where very kind and worked with me to get me approved in the car I wanted More

by ambercemer88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly
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Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you, Amber! We’re so glad to hear our team was kind and able to help get you approved for the car you wanted. Congratulations on your new ride! 🎉

July 06, 2025

Kelly has a team behind her. I am a team member. Faithful, grateful and special. Wisdom, knowledge, understanding and knows how to discern each person's needs. More

by glendad342
Recommend Dealer
Yes
Employees Worked With
Kelly
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Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you so much for sharing this kind feedback! We’re grateful to have Kelly and such a supportive team dedicated to understanding and meeting each customer’s needs. Your words mean a lot!

July 06, 2025

I was treated with kindness n respect through the whole process. I would gladly have my family n friends to purchase from this dealer again. More

by rachellegilliam9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you, Rachelle! We’re so glad to hear you were treated with kindness and respect throughout the process. We truly appreciate your trust and recommendation, and we’d be honored to help your family and friends in the future!

July 02, 2025

Buying a car is always a difficult process but was made easy bye the team at gote More

by rwitherby420
Recommend Dealer
Yes
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Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you for your review! We’re glad to hear our team helped make the car-buying process easier for you. We appreciate your trust and hope you enjoy your new vehicle!

June 27, 2025

Very helpful staff. All questions answered quickly. Financing approved quickly. Great location. Very helpful with mechanical questions. More

by blazingext
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Gates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Grote Automotive of Rockford responded

Thank you for sharing your experience! We’re glad to hear our staff was helpful, quick to answer your questions, and made the financing process smooth. We appreciate your feedback and hope you enjoy your vehicle!

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