Group 1 Acura Sugar Land

The process was much faster than previous times that we’ve bought cars. The salesperson was very knowledgeable about each vehicle we looked at. we’ve bought cars. The salesperson was very knowledgeable about each vehicle we looked at. More

This is the 3rd vehicle in 3 years that we have gotten from this dealership. The first time we had issues and the management went above and beyond to fix it. The last two times have been nothing short of from this dealership. The first time we had issues and the management went above and beyond to fix it. The last two times have been nothing short of amazing. We will definitely be back getting more vehicles from them. More

I recently purchased a certified pre-owned vehicle from Sugar Land Sterling McCall Acura (Group 1 Acura), and my experience was extremely disappointing. Earlier in the day, my first visit was great. Noah Sugar Land Sterling McCall Acura (Group 1 Acura), and my experience was extremely disappointing. Earlier in the day, my first visit was great. Noah Gelagil, who is fairly new and still learning, was patient, kind, and professional. I came in informed and ready to buy, and he handled everything well, even during firm negotiations with my family friend present. When I returned alone to finalize the purchase, the entire tone changed. I had already secured financing through my bank and made that clear. Instead of respecting my decision, I was repeatedly pressured to finance through the dealership. Mike Tran, the finance manager, stepped in first. When I stood firm, he brought in Robert Anderson, who called my decision “stupid” and tried to delay the deal by claiming I didn’t have the proper documents. I was in direct contact with my bank and knew that was false. Once they realized I wasn’t going to be pressured into changing my mind, Robert left. Mike Tran returned to complete the paperwork for my trade-in and purchase, and that experience was just as frustrating. He barely acknowledged me, did not explain anything I was signing, and made no effort to guide me through the process. The only time he engaged was to push add-ons. After I declined, he made a passive comment under his breath about me not even asking the price, which was unnecessary and unprofessional. After signing, the lack of service became even more obvious. No one told me where to go. No one offered help. No one explained next steps. The entire customer care team disappeared, and I was left standing there trying to figure out where my new car even was. I eventually found Alesandro Rendino, the pre-owned car manager who had been involved earlier. While waiting for him to contact Noah to bring the car around, I shared how disheartening it was to experience such a decline in service after choosing not to finance through the dealership. Instead of acknowledging my concerns, he justified the behavior and tied it back to my decision, saying they were just trying to “look out” for me. That explanation made things worse. Customer service should not decline because a customer makes a decision you don’t benefit from. What made this even more disappointing was how clearly the tone shifted when I was there alone. When I had a male family friend with me, the interaction was respectful. When I stood on my own decisions, the tone became dismissive and condescending. I have over 20 years of experience in customer service, and I have never treated someone this way, regardless of whether they made me money or not. I will never recommend this dealership to anyone. No one deserves to be treated this way. More

Had an amazing experience with Omar. He went above and beyond to get the services completed that I needed. Very knowledgeable and kind. Coming back to Acura has been a good experience an He went above and beyond to get the services completed that I needed. Very knowledgeable and kind. Coming back to Acura has been a good experience and I was reminded of their great service and care for customers through working with Omar. Thank you! More

The staff was friendly immediately upon arrival, professional, and knowledgeable. The service advisor Omar was extremely helpful. professional, and knowledgeable. The service advisor Omar was extremely helpful. More

Pleasant atmosphere, salespeople and financial staff. All were knowledgeable on the vehicle purchased and the many after sales promotions. All were knowledgeable on the vehicle purchased and the many after sales promotions. More

Great customer service. They always meet your car care expectations. The dealership is always clean. A very welcoming place They always meet your car care expectations. The dealership is always clean. A very welcoming place More

Great experience. Friendly help. Fast service. I will keep going to this location for anything my car needs Friendly help. Fast service. I will keep going to this location for anything my car needs More

I recommend this place. The sales persons there are very nice always with a smile. The sales persons there are very nice always with a smile. More

I make an hour drive to this location because they truly know how to treat their customers. Sarp is amazing and always goes above and beyond to make sure my vehicle and myself are well taken care of. I real know how to treat their customers. Sarp is amazing and always goes above and beyond to make sure my vehicle and myself are well taken care of. I really appreciate the service I receive and look forward to returning. More