Group 1 Chrysler Dodge Jeep Ram Denton

Fast friendly customer service was able to get me into a safe reliable Jeep. Highly recommended. safe reliable Jeep. Highly recommended. More

ZERO stars. Avoid this dealership at all costs. I brought my vehicle in for recalls and warranty repair and the experience was unacceptable. The dealership he Avoid this dealership at all costs. I brought my vehicle in for recalls and warranty repair and the experience was unacceptable. The dealership held my vehicle for five days with almost no communication. On day four there was still no update so we called and said we would be picking it up the next day. On day five AFTER I arrived at the dealership, they attempted to charge us diagnostic fee even though the vehicle is still under warranty. The dealership admitted they performed the diagnostic on day two and never notified us. We asked for the repair to be completed that day. Late that afternoon, we received a call stating that while attempting the warranty repair, the dealership had damaged my vehicle and effectively bricked the computer, making the vehicle completely undrivable. I was then informed that I would be responsible for the cost of that damage, even though the damage was caused directly by the dealership during a warranty repair. I escalated this to corporate CJDR, and was told that corporate also considered this my responsibility even though it was caused by their own authorized dealership. This situation has demonstrated a complete lack of accountability at both the dealership and corporate level. I had a reasonable expectation that warranty repairs would be handled professionally and that any damage caused by the dealer in the process of warranty service would not be pushed onto me as an out-of-pocket expense. That was not the case here. I cannot recommend this service department or brand based on this experience. More

Tyler is the man. Give that man his money and give your administrative support staff more paid holidays. They earn it. Give that man his money and give your administrative support staff more paid holidays. They earn it. More

Needed to get our van fixed. Our service advisor was Jacobi. Jacobi was very professional and understanding. He helped us every step of the way. I would recommend Jacobi for any Our service advisor was Jacobi. Jacobi was very professional and understanding. He helped us every step of the way. I would recommend Jacobi for any service needs you may have. More

Great Service with prompt replies to questions Quick turn around with paper work. Highly Recommend... around with paper work. Highly Recommend... More

Poor communication, takes to long for repairs, and I even had to ask for a business card,plus I kept having to call the dealership instead of them calling me or texting me had to ask for a business card,plus I kept having to call the dealership instead of them calling me or texting me More

Professional, courteous, and friendly dealership experience with no gimmicks on pricing or deals. Both sales and service are amazing experience with no gimmicks on pricing or deals. Both sales and service are amazing More

Awesome sale from start to finish. Was able to get the wife into a 25 Grand Cherokee L Altitude. Was able to get the wife into a 25 Grand Cherokee L Altitude. More