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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
1,131 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,131 reviews

August 15, 2023

Excellent service and very friendly, would come again. GOOD SERVICE. HELPFUL FOR MANY SERVICES. THANK YOU More

by emmasmoreno
Recommend Dealer
Yes
Employees Worked With
Audrey
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August 13, 2023

They did good on the oil change. Should wash and vacum the vechile next time. More

by bryce3380
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Andres
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Aug 16, 2023 -

Group 1 Ford El Paso responded

We highly value your business and strive to provide you with exceptional services that leave you completely satisfied. Your feedback is important to us as we continue to work towards improving our services. We appreciate your review and look forward to assisting you again in the future. Thank you for choosing Shamaley Ford!

August 13, 2023

Eduardo has excellent customer service. Very well communicated my vehicle’s service to me while in the shop. 💯% More

by saullira349
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Eduardo
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Aug 16, 2023 -

Group 1 Ford El Paso responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Eduardo provided an excellent service experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

August 13, 2023

Es una agencia q da un trato exelente a sus clientes,tienen un gran servicio y precios muy competentes More

by Humberto Duron
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Audrey Nadine and Jessica Dominguez
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Aug 30, 2023 -

Group 1 Ford El Paso responded

¡Gracias por las amables palabras! ¡Nos entusiasma saber que pudimos brindarle una excelente experiencia

August 12, 2023

Always such a welcoming experience even when it’s just something simple. Thank you again Samantha, and Lorenzo for being so polite and prompt! More

by marcusmartinez6594
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Recommend Dealer
Yes
Employees Worked With
Samantha, Lorenzo, Tom
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Sep 06, 2023 -

Group 1 Ford El Paso responded

Thank you for your kind words for our staff, we appreciate it!

August 12, 2023

Great service, Chuck was my service rep. And he kept posted on the repair to my truck. I live very close to casa ford but will never, buy, trade, or service my truck there. They are the most More

by rgutierrez1948
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Chuy
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Sep 21, 2023 -

Group 1 Ford El Paso responded

Thank you for choosing Shamaley Ford! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Chuck and his dedication to providing you with an excellent service experience. We look forward to your next visit!

August 12, 2023

Very knowledgeable and friendly staff. Samantha was great to work with and had no issues getting the services I needed. More

by ortiz.d
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtle
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Sep 04, 2023 -

Group 1 Ford El Paso responded

We are thrilled that Samantha provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 11, 2023

Excellent service very professional. Helped me find exactly what I was looking for. I am a returning customer. More

by RAUL
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Recommend Dealer
Yes
Employees Worked With
Gerardo Martinez
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Aug 30, 2023 -

Group 1 Ford El Paso responded

Raul, your kind words are much appreciated! We are very grateful for your patronage. We value your business and look forward to serving you again!

August 11, 2023

Excellent service and attentive staff! I was in and out in no time, and got advice on a “recall” that was immediately fixed! Great and comfortable waiting area! More

by Ritita
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Recommend Dealer
Yes
Employees Worked With
Daniel
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Sep 06, 2023 -

Group 1 Ford El Paso responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

Sep 06, 2023 -

Ritita responded

Your friendly, professional and knowledgeable staff will make Shamaley my first choice! Thanks again!

August 11, 2023

I was served immediately by Andres, who is super customer service oriented. The whole experience was exceptional and my truck looks and handles beautifully. Awesome dealership and I am grateful to have them More

by theresa.ann.kyle
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Andres Altamirano
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Aug 11, 2023 -

theresa.ann.kyle responded

Awesome customer service by the wonderful Andres Altamirano! Super pleased with my service and support this morning! Thank you, Shamaley Ford!

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