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Group 1 Ford Saco

Saco, ME

Overview
Reviews
Vehicles
4.8
628 Reviews
Call Dealership (207) 209-2049
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857 Portland Rd

Saco, ME

04072

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Showing 628 reviews

November 07, 2026

Overall a good dealership with experienced service managers, staff and capable mechanics. My service was completed in a professional manner. More

by Royperry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds
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November 04, 2026

Disappointed in the rotate and balance service. Didn’t inflate tires to proper pressure before reinstalling. More

by LFTF68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know technician’s name
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Nov 05, 2026 -

Group 1 Ford Saco responded

Thank you for sharing your feedback. We apologize for falling short of your expectations during your recent service. We take proper tire inflation seriously and always train our technicians to set pressures according to the vehicle's door label. We would like to investigate this specific situation with the technician involved, but we are currently unable to locate a matching service record using your reviewer name or the text provided. Please reach out to our service manager directly with your invoice number so we can look into this and ensure it is resolved for you. Curran Paolucci Service Manager Group1 Ford of Saco  (207) 571-5000 cpaolucci@group1auto.com

October 27, 2026

Excellent service as always. The service writers are always pleasant to deal with. Fast and simple makes it easy. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Nov 02, 2026 -

Group 1 Ford Saco responded

Hello Jay, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2026

Service staff awesome. I broke down near Saco and needed to get on the road More

by Brian shangraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer awesome
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Oct 30, 2026 -

Group 1 Ford Saco responded

Hi Brian, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2026

Went in for an oil change and they did a complete inspection - found some serious issues and explained/showed us what was wrong.. Rebekah is our Service Specialist and is extremely knowledgeable, cou More

by rosaofmaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds
Print
Oct 23, 2026 -

Group 1 Ford Saco responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Saco. Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2026

Staff was courteous and efficient - the vehicle inspected and given oil change to my great satisfaction. Thank you. More

by mfountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees in service at least 2
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Oct 17, 2026 -

Group 1 Ford Saco responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2026

Service was excellent with friendly staff and only minimal wait because I was early for appointment- loaner vehicle was top notch More

by Waynno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
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Oct 15, 2026 -

Group 1 Ford Saco responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2026

Oil change,tire rotation and overall inspection for road trip. Great Service informative before during and after the appointment!! Thank you More

by Landscaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Oct 16, 2026 -

Group 1 Ford Saco responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2026

The staff are extremely professional and friendly and the price was great. I would absolutely take my vehicle back. More

by 75088l1247882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Sean
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Oct 11, 2026 -

Group 1 Ford Saco responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2026

Do sales team and the service team are awesome they've been great to me because I bought a truck and one of the sensors is acting up so I went back cuz they thought resetting it would work it didn't and n More

by JeffreyDanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 11, 2026 -

Group 1 Ford Saco responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 13, 2026 -

JeffreyDanis responded

Thanks you guys have been awesome since I bought the 2026 Ford Maverick. Billy was a great guy to work with when buying a vehicle I have told others about your commitment and service to customers. People like at by our dealership are the reason people buy from there. Have a great day.

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