Group 1 Kia Tomball

Jason did a terrific job of scheduling my Kia. All the work was done professionally and on time. Love the video of what needs to be done. All the work was done professionally and on time. Love the video of what needs to be done. More

3300 dollar's and the car still doesn't work. They changed out a module that wasn't even necessary. I know this because a previous electrical shop told me the ecm needed to be reprogrammed and it They changed out a module that wasn't even necessary. I know this because a previous electrical shop told me the ecm needed to be reprogrammed and it would need the dealer to do it. Lousy thieves, that's why people hate dealer service centers So I'm out 3300 dollars with a car that still doesn't run right More

We received exceptional customer service and attention with Margot. She was genuine, friendly, and responsive. We Highly recommend!!! with Margot. She was genuine, friendly, and responsive. We Highly recommend!!! More

When I showed up at the dealership they greeted and took care of me very well. care of me very well. More

Needed to take in my car for one issue, which ended up being a quick fix. Thankfully, a different issue that was a major safety concern was found and able to be fixed. Big thanks to Caleb for the regular being a quick fix. Thankfully, a different issue that was a major safety concern was found and able to be fixed. Big thanks to Caleb for the regular and honest communication regarding the issues. Great team that I look forward to visiting again. More

Great experience . Plus washed my vehicle. Will definitely bring my vehicle back here for future service Plus washed my vehicle. Will definitely bring my vehicle back here for future service More

Caleb greeted me cheerfully and explained the recall to me along with the other services to be completed . True to his time estimate, I received a call saying that the car was in the car wash and all the me along with the other services to be completed . True to his time estimate, I received a call saying that the car was in the car wash and all the work had been done. I am very satisfied with Beck & Masten Kia. More

Beck & Masten did a wonderful job with my maintenance appointment. From communicating updates about my car’s status to the repairs recommended, I felt they were honest in prioritizing which repairs I nee appointment. From communicating updates about my car’s status to the repairs recommended, I felt they were honest in prioritizing which repairs I needed to complete to maintain my vehicle at its best! More

The dealership is way too busy. Plan was an oil change and oil leak fix. Vehicle dropped off at 8 am, and I requested an update as soon as they had one. I reached out at 3 pm and my Plan was an oil change and oil leak fix. Vehicle dropped off at 8 am, and I requested an update as soon as they had one. I reached out at 3 pm and my car was still on standby. I needed my car by noon the next day, so it was too risky. I requested to cancel the leak fix and for them to only do the oil change. Picked up my vehicle at 830 am the next day. Felt like this shop had been trending downward. Staff come and go, however they must be doing something right because they are building a whole new dealership next door.. must be me... More

This location is a great location. I wish there were more back in my locations more central to Houston. We originally bought this car in 2023 and very excited with the services that we I wish there were more back in my locations more central to Houston. We originally bought this car in 2023 and very excited with the services that were included. If our services didn’t expire, we’d be back again. More