Group 1 Nissan Round Rock

I just wanted to say that when I called to set an appointment I specifically asked to my adviser Kevin. When I arrived I was given Ethan. As I waited for the service to be complete I noticed that eve appointment I specifically asked to my adviser Kevin. When I arrived I was given Ethan. As I waited for the service to be complete I noticed that every other adviser would talk to the clients and Ethan never came to me. I went to Kevin to see what my service was requesting and I told him I asked for him. Kevin personally gave me his card and said he would help next time since I was not happy. When my vehicle was ready is When Ethan called me. Overall I love Nissan but I would appreciate next time to stay with Kevin since he explains my visits better. More

Do not buy used from this dealership. Bought a used car about a week ago and the check engine light came on with reduced power. Very disappointed because once it got up to 75 mph it did t Bought a used car about a week ago and the check engine light came on with reduced power. Very disappointed because once it got up to 75 mph it did that and maybe only driven 60 miles. Seems like the car had a bypassed issue when sold. Was told there aren’t any solutions to my problem. Had the car shipped and got very little info on the process of it all. It was my first time having a car shipped so I was new to it and found out more info from the person shipping it than the dealership itself. Asked for pictures before it got on the truck and was told I’d get some for my peace of mind. Never got any. The salesman was very patient with me which I appreciated it a lot but that’s probably the only good thing from this whole experience. Wouldn’t recommend anyone to buy used from this dealership. Very unhappy. More

Steve was very helpful and knowledgeable. He was able to assist me in a timely manner and I appreciate him with great gratitude. Thank you Steve for stepping in to help with the Nissan Rogue. He was able to assist me in a timely manner and I appreciate him with great gratitude. Thank you Steve for stepping in to help with the Nissan Rogue. More

Ethan was very prompt kept me posted we communicate through text. Ethan is a very busy young man, he do good with his customers I watch him when I'm there waiting on my vehicle thank you Ethan. Whene through text. Ethan is a very busy young man, he do good with his customers I watch him when I'm there waiting on my vehicle thank you Ethan. Whenever I have to have major work done to my car why we cannot get a rental car when I bought my car through Nissan and I have the warranty I never can get a rental car that's the only thing we need to correct. More

The dealership has an excellent service center with gracious managers and highly skilled mechanics. I am very impressed by the quality of work and how well I was treated from start to finish . gracious managers and highly skilled mechanics. I am very impressed by the quality of work and how well I was treated from start to finish . More

I trust Jay Jank at Round Rock Nissan implicitly to manage the repairs of my 2020 Nissan Rogue that has 132,000 miles on it. Jay is friendly, a professional at getting my car repaired under budget in a manage the repairs of my 2020 Nissan Rogue that has 132,000 miles on it. Jay is friendly, a professional at getting my car repaired under budget in a timely manner. I have peace of mind knowing he’ll get it right the first time. 6 out of 5 stars. More

Madison was very nice, friendly, and helpful. She answered all my questions and made the experience easy and comfortable. Thank you, Madison! She answered all my questions and made the experience easy and comfortable. Thank you, Madison! More

Great service, better communication, Jack is very professional and personable, only place we get our service! professional and personable, only place we get our service! More

The sales team was great. My car has problems. I'm a little disappointed with the certification process. At this time I'm trying to decide if I want to keep the car. Like I sa My car has problems. I'm a little disappointed with the certification process. At this time I'm trying to decide if I want to keep the car. Like I said the sales team was good everybody there was extremely polite there's no knock on the sales team it's just the vehicle that I got wasn't what I thought it was going to be. More

Amazing. They always help me and give me the best prices. Thank you to Kevin G, for always helping me. They always help me and give me the best prices. Thank you to Kevin G, for always helping me. More