Group 1 Nissan Round Rock

Great friendly does not try to upscale and prompt and work finished when promised I will always go back work finished when promised I will always go back More

Kevin G is awesome. Very thorough and helped determining items needed and what could wait. Kevin is so nice right from beginning and 100% trustworthy! Very thorough and helped determining items needed and what could wait. Kevin is so nice right from beginning and 100% trustworthy! More

The service department is excellent. They quickly identified the problem and provided recommendations with the cost. They communicated with me throughout, so I was informed of what was They quickly identified the problem and provided recommendations with the cost. They communicated with me throughout, so I was informed of what was happening. More

Jay Jank is outstanding Nissan service advisor! I truly appreciate the way that he worked to keep my spouse and I informed about the things that were transpiring with her Nissan Murano. I am a comm I truly appreciate the way that he worked to keep my spouse and I informed about the things that were transpiring with her Nissan Murano. I am a communicator and I am really big on having pertinent information in a timely fashion and I felt like that is what I received from Mr Jank. Then to top that off while I'm composing this review I had to call him for another item & he was super responsive & helpful. More

Oscar was so helpful and courteous, I give him 5 stars review ! And loved how knowledgeable he seemed to be. review ! And loved how knowledgeable he seemed to be. More

Great service and the service representatives were very friendly. My car wash was very appreciated. friendly. My car wash was very appreciated. More

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the parts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the cover was leaking oil. I replaced all the parts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service! More

First time at Round Rock Nissan. Good customer service and knowledgeable service techs! Great job! Good customer service and knowledgeable service techs! Great job! More

Amazing experience and Sandi was awesome ! This was a month in the making and was worth the wait. This was a month in the making and was worth the wait. More