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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,487 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,487 reviews

November 01, 2025

It’s my first time at this location. Great service for my vehicle — thank you so much, Matthew! More

by Manila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
November 01, 2025

Anthony Coca was so helpful and great! Made my entire experience exceptional and explained everything very thoroughly. More

by cantugenesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
Report | Print
October 30, 2025

brought my car and received wonderful service on my Toyota Camry other day during this week More

by navrozali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly and his Leader Joe was very polite and advised professionaly
Report | Print
Oct 31, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Had the pleasure of working with Gustavo today, he got my tire claim approved within minutes of me arriving. Worked his magic and I was back on the road within a day. More

by corleto.chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reyes
Report | Print
Oct 31, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2025

I have a coupon for oil change fir less than a dollar, but dealer charged me $6. They said tax and other fees. What is need of that coupon then? More

by navrozali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lilly
Report | Print
Oct 29, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for bringing this to our attention. We’re sorry for the confusion regarding your coupon and the additional charges. The small fee you noticed covers taxes and environmental handling costs for oil and filters, but we understand how that can be frustrating when using a discount offer. We truly value your business and would be happy to review this with you directly to ensure everything was handled correctly. Please contact Rudy Albarran, Service Director, at 281-633-3324

October 26, 2025

Toyota Fort Bend offers great service. The guys are professional and friendly. They work hard More

by Davidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
Report | Print
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Friendly workers. They helped and answer all my questions. Clean environment. A bit expensive. I always leave spending more than what I budgeted for. More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Basic inspection was missed, felt rushed due to service dept closing. The advisor didn’t know the normal tire psi. More

by ruby_alwayz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Report | Print
Oct 28, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback. We’re very sorry to hear that your visit felt rushed and that parts of your inspection were missed. That’s not the level of care we aim to provide, and we’d like the chance to make it right. Please reach out to me directly so we can personally address your concerns and ensure your next experience is exceptional. Rudy Albarran Service Director 281-633-3324 Ralbarran@group1auto.com

October 25, 2025

Excellent and caring. The workers are generally courteous and dedicated to their job. The snacks are always great. More

by aeononye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Report | Print
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2025

Getting a free periodic new car checkup Steve Robles, “the bald guy”, was our service greeter in the drive up bay. We’re very happy and want him to be there for us the next time we drive in. What els More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robles, Steve
Report | Print
Oct 23, 2025 -

Group 1 Toyota Fort Bend responded

Hello David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!

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