
Group 1 Toyota Fort Bend
Richmond, TX
Filter Reviews by Keyword
By Type
Showing 1,475 reviews
Very disappointed with the level of service this go around. Had to wait while everyone was just standing around until another lady got out her car and said something. When she said something, manager c around. Had to wait while everyone was just standing around until another lady got out her car and said something. When she said something, manager came out and line started moving. When we booked the appt, the system said if you book appointment after 2pm you get a 10% discount. I mentioned this and they had no idea what I was talking about! Had to pay for tire rotation when I am buying all new tires. At other places, this is included. Big old dealership money grab! More
It was an ok experience this time. I hate to be a complainer but I think a little more effort in cleaning the vehicle would have been nice. Also, I have reached out a few times now sin I hate to be a complainer but I think a little more effort in cleaning the vehicle would have been nice. Also, I have reached out a few times now since Saturday and I have not heard back. More
Awesome! They took the time to pinpoint the issue I was having with error codes! Also gave me a ride home since I didn't have a ride so that I did not wait th They took the time to pinpoint the issue I was having with error codes! Also gave me a ride home since I didn't have a ride so that I did not wait there all day! Kevin Avila kept me updated all day! Service tech even sent me a video explaining my issue on my text message updates! Not to mention they did not mind working on my vehicle which was a chevrolet equinox. I put more trust in Toyota then the chevrolet dealer near me! Thanks agian for the great teamwork I experienced with my visit to you shop. I will recomend my family and friends! keep up the good work! More
From the first phone call to the dealership, until we left with our car, the process was amazing and painless. I highly recommend this dealership. left with our car, the process was amazing and painless. I highly recommend this dealership. More
Always friendly service personnel. The only issue, I received a couple phone calls saying it was time for my free oil change and tire rotation. When I arrived the service attendant The only issue, I received a couple phone calls saying it was time for my free oil change and tire rotation. When I arrived the service attendant said I was not entitled to a free oil change, only a free tire rotation. He said since I was told it would be free, he could offer a nice discount for the oil change, which he did. It was much appreciated. Thank you Roy! J. Tracy Broussard More