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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,475 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,475 reviews

October 14, 2025

Very disappointed with the level of service this go around. Had to wait while everyone was just standing around until another lady got out her car and said something. When she said something, manager c More

by rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
October 14, 2025

It was an ok experience this time. I hate to be a complainer but I think a little more effort in cleaning the vehicle would have been nice. Also, I have reached out a few times now sin More

by sandys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cuong, Krar
October 14, 2025

Staff are friendly and professional. Coffee, soft drinks and snacks are available for free and plenty. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
October 14, 2025

Always nice and somewhat enjoyable to go to Ft. Bend Toyota for service on my Toyota. More

by rhowald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin was both knowledgeable and efficient…very pleasant in conversation.
October 13, 2025

Great service, excellent communication and answered all questions needed. Best experience ever. Thank you ehryq More

by 1ehryq97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew pham
October 11, 2025

Awesome! They took the time to pinpoint the issue I was having with error codes! Also gave me a ride home since I didn't have a ride so that I did not wait th More

by msjrodriguez48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Avila, Bibin Thomas
Oct 14, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2025

Only use excellent but expensive service department I'm 93 and not planning on buying a car ever again. More

by gsk1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador
October 09, 2025

From the first phone call to the dealership, until we left with our car, the process was amazing and painless. I highly recommend this dealership. More

by Amberbuchanan0404
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed was our salesmen , Bibin Thomas
Oct 12, 2025 -

Group 1 Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

Anthony in service was amazing for my first service on my rav4. Seamless and comfortable kuddos to him and your team More

by moosery66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 12, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2025

Always friendly service personnel. The only issue, I received a couple phone calls saying it was time for my free oil change and tire rotation. When I arrived the service attendant More

by drbtracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Oct 11, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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