Group 1 Toyota Fort Bend

Very fast service even I don’t have a appointment. excellent customer care and knowledgeable staff excellent customer care and knowledgeable staff More

Fort Bend Toyota is an excellent place for servicing an automobile. We have used them for :14 years and have never experienced a reason to complain. Their work is excellent and we think they’re people who automobile. We have used them for :14 years and have never experienced a reason to complain. Their work is excellent and we think they’re people who can be trusted. More

Very nice customer relation personnel. Processed my request quickly and efficiently. Anthony responded to all our concerns very quickly. Thank you so much Processed my request quickly and efficiently. Anthony responded to all our concerns very quickly. Thank you so much More

Very good service rep. Omar has been helpful on every level. Very polite and courteous. Omar has been helpful on every level. Very polite and courteous. More

FB Toyota replaced the battery clamp on the recall and accepted the oil change discount promotion . Thank you very. much accepted the oil change discount promotion . Thank you very. much More

Cesar provided great customer service. He was caring, courteous and as efficient as he could given the setup procedures. He was caring, courteous and as efficient as he could given the setup procedures. More

Very long wait times for service even with an appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing t appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing the cars on service check in is also abrasive and unhelpful. More

We waited for nearly 7 hours for the trunk door to be fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser, I would have been unaware of the status of my vehicle. I understand that the adviser has other customers to attend to, but providing updates would really enhance the customer experience. Additionally, the television wasn't on in the waiting area, so I approached someone in the parts department to inquire about it. I was informed that they didn’t have the remote and that someone would turn the TV on, but unfortunately, that never happened. On a positive note, the adviser was clear and sincere in his efforts to help us. He also offered a complimentary ride for us to grab something to eat, which was greatly appreciated since our appointment was at 7 AM, and we didn’t leave the dealership until nearly 1 PM. Overall, while there were some challenges, I believe improved communication and amenities in the waiting area could enhance the overall experience. More

Had to wait almost 3 hours for an oil change and tire rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out a rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out assistance. More

Dealership is great. My only complaint was the service tech didn’t reset my computer after oil change. It still showed service required upon start of the truck. That shou My only complaint was the service tech didn’t reset my computer after oil change. It still showed service required upon start of the truck. That should be part of the checks More