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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,665 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,665 reviews

April 01, 2026

Great Place. Always friendly and courteous. They have always completed my maintenance in the time or earlier that they quoted. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Report | Print
Apr 03, 2026 -

Group 1 Toyota Fort Bend responded

Hi Doug, we are so happy to read such a great review about Group 1 Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

Faster service, it only takes one hour to finish oil change, tire rotation and inspection, friendly people, highly recommended, More

by John Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador
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Apr 05, 2026 -

Group 1 Toyota Fort Bend responded

Hi John, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

I just moved into town and was recommended to bring my new car here to be serviced. The service manager Joe took care of me. For Joe alone, I will return and continue to bring my business here. More

by Phtn285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Apr 04, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to come back in and allowing us the opportunity to review everything together. We're glad we were able to resolve your concerns and reach a fair outcome. We truly appreciate your patience throughout the process and the chance to make things right. Your feedback is important to us, and we're always working to improve our communication and service experience. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

March 28, 2026

The quality of work and the service is really good. Offering uber/lift to drop and pick clients is very convenient. More

by adilalvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Report | Print
Mar 30, 2026 -

Group 1 Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

March 28, 2026

Most of transaction completed via email and text. The general manager came to introduce himself and asked us to contact him if we ever had an issue with the vehicle. Our salesman was easy to work wit More

by 3rd Camry Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett West, Rob White
Report | Print
Mar 30, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

Jarrell made this 6 month check up & recall upgrade to my backup program just great!!!! I will definitely keep him as my Advisor! More

by Arlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrell
Report | Print
Mar 30, 2026 -

Group 1 Toyota Fort Bend responded

Hi Arlie, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

March 28, 2026

Great truck everyone was polite. Just that the other truck will be missed. Thanks for everything More

by morales67reuben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Mar 30, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we really appreciate your feedback! We hope you have a great day!

March 27, 2026

There is good customer service and quick work. I like that. Agent was smiling and full cooperation More

by shiwanikkt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
Mar 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2026

The experience was excellent! Richard Salazar was absolutely amazing and Tommy Nguyen was the best! My whole experience was seamless! Thank you so much! More

by fs2508
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Nguyen and Richard Salazar , Rob White
Report | Print
Mar 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thanks for your praise and kind comments about Richard and Tommy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2026

All staff, sales and service, are friendly, accessible, responsive, and professional. Service quality is outstanding. More

by hcoward01
Recommend Dealer
Yes
Employees Worked With
Service coordinator, I think name was Ray, extremely helpful and courteous., Bibin Thomas, Rob White
Report | Print
Mar 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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