Group 1 Toyota Fort Bend
Richmond, TX
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I really appreciate you all — I just wish I’d been given a more accurate wait-time estimate today. It would’ve helped me plan. The warranty guy could have communicated better with my service representative a more accurate wait-time estimate today. It would’ve helped me plan. The warranty guy could have communicated better with my service representative he was the problem with the communication breakdown! More
Servive representative tried to upsale on services not needed (brake fluid flush, coolant flush,alignment). Said the services were recommended. Yet, there was nothing indicative that the services were a needed (brake fluid flush, coolant flush,alignment). Said the services were recommended. Yet, there was nothing indicative that the services were actaully necessary. More
Always helpful, professional and courteous support by Advisor Angel Montalvo! Great service by Service Technician Jacob! Thank you to the whole team at Toyota Fort Bend! Advisor Angel Montalvo! Great service by Service Technician Jacob! Thank you to the whole team at Toyota Fort Bend! More
I was greeted in a timely manner when I arrived. I was told approximately how long the service would take, and the estimate was very accurate. I was kept apprised of the progress of my vehicle, and I was told approximately how long the service would take, and the estimate was very accurate. I was kept apprised of the progress of my vehicle, and contacted by text when it was completed. They were very professional. More
My Service Advisor, Angel Montalvo, along with his crew, have always displayed a remarkable level of professionalism. Repairs are clearly explained and costs are reasonable. I am always satisfied with their have always displayed a remarkable level of professionalism. Repairs are clearly explained and costs are reasonable. I am always satisfied with their repair and maintenance services. More
Mr. Anthony Torres was my Service Advisor today. I want to say that Anthony is an excellent representative for Group 1 Toyota. He is very professional and courteous. He paid attention to my concerns, and to say that Anthony is an excellent representative for Group 1 Toyota. He is very professional and courteous. He paid attention to my concerns, and made sure I was informed of service progress. I remain a very satisfied customer! More

