Group 1 Toyota Fort Bend

Quick thorough and very professional. All staff are courteous and respectful. Don't have to wait that long. Clean location . All staff are courteous and respectful. Don't have to wait that long. Clean location . More

I cannot say enough about the exceptional service I received from Service Advisor Anthony Zummo at the Toyota dealership in Richmond on 9-18-25. From the moment I arrived, Anthony went above and beyond received from Service Advisor Anthony Zummo at the Toyota dealership in Richmond on 9-18-25. From the moment I arrived, Anthony went above and beyond to make sure every detail of my visit was handled with the utmost professionalism, courtesy, and care. What impressed me most was his ability to explain everything in a way that was clear and honest—no pressure, no confusion, just straightforward communication that gave me complete confidence in the service being provided. Anthony’s attention to detail, genuine concern for my needs, and commitment to making sure I left completely satisfied was truly refreshing. It’s rare to come across someone who combines such deep knowledge with outstanding customer service skills, but Anthony has mastered both. Because of him, I left feeling valued, respected, and reassured that my vehicle was in the best hands. If you’re looking for a service advisor who will treat you like more than just another ticket number, I highly recommend asking for Anthony Zummo. He has set a new standard for excellence, and the Richmond Toyota dealership is lucky to have him. Side note for management: While Anthony’s service was outstanding, I did notice that after leaving the dealership, my car started running rough on the freeway. When I pulled over, I found that the air filter box hose connection wasn’t properly reattached. This actually happened to me twice now ,not a huge issue since I caught it, but it could be a major inconvenience (or even dangerous) if a customer didn’t notice. A little extra attention from the technicians to double check everything is secured would go a long way in ensuring the service experience is just as excellent as Anthony’s customer care. More

Group one Toyota provided prompt service at a fair price. I especially appreciate the video that was sent to me to document what my truck needed. I especially appreciate the video that was sent to me to document what my truck needed. More

Oil Change for Venza. Quick and nice service. In and out in an hour, will go back for service needs. Quick and nice service. In and out in an hour, will go back for service needs. More

Very nice customer service and help in all areas. Will revisit for any and all service needs and recommend to friends Will revisit for any and all service needs and recommend to friends More

Service is always great. Anthony Z is always very helpful. In and out very quickly. Anthony Z is always very helpful. In and out very quickly. More

Great customer service and though communication with all the steps being done with my car. the steps being done with my car. More

I was very pleased with Tariq Gillani’s professionalism and manners in which he took care of me. He explained everything in detail and was quick to answer all of my questions. I will recommend that folks and manners in which he took care of me. He explained everything in detail and was quick to answer all of my questions. I will recommend that folks go see him, he is honest and takes cares of you like no one else. More

Angelo was our point of contact and represented the dealer so well! Great car. Smooth buying process. So easy and efficient dealer so well! Great car. Smooth buying process. So easy and efficient More

Bought a NEW car off their lot, when the seat started smoking in the back they told me it was the sun. Since they couldn’t make it happen again, they did NOTHING. not even fix the burn marks even though smoking in the back they told me it was the sun. Since they couldn’t make it happen again, they did NOTHING. not even fix the burn marks even though it’s covered under warranty. I would never buy from this dealership again. More