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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,502 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,502 reviews

October 26, 2025

Toyota Fort Bend offers great service. The guys are professional and friendly. They work hard More

by Davidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
Report | Print
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Friendly workers. They helped and answer all my questions. Clean environment. A bit expensive. I always leave spending more than what I budgeted for. More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Basic inspection was missed, felt rushed due to service dept closing. The advisor didn’t know the normal tire psi. More

by ruby_alwayz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Oct 28, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback. We’re very sorry to hear that your visit felt rushed and that parts of your inspection were missed. That’s not the level of care we aim to provide, and we’d like the chance to make it right. Please reach out to me directly so we can personally address your concerns and ensure your next experience is exceptional. Rudy Albarran Service Director 281-633-3324 Ralbarran@group1auto.com

October 25, 2025

Excellent and caring. The workers are generally courteous and dedicated to their job. The snacks are always great. More

by aeononye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Report | Print
Oct 27, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2025

Getting a free periodic new car checkup Steve Robles, “the bald guy”, was our service greeter in the drive up bay. We’re very happy and want him to be there for us the next time we drive in. What els More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robles, Steve
Report | Print
Oct 23, 2025 -

Group 1 Toyota Fort Bend responded

Hello David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!

October 20, 2025

Excellent and cordial service as usual. Took my FJ for a routine maintenance and the service was quick and reasonable priced More

by FJ owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo, Bibin Thomas
Report | Print
Oct 23, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2025

They staff is very friendly and very efficient. I also find that they encourage you to state your concerns and make every effort to address them. More

by saj1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Report | Print
Oct 23, 2025 -

Group 1 Toyota Fort Bend responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 17, 2025

Allow me to look at their inventory without salespeople hassle. When ny choice was made I was able to negotiate the terms of sale. More

by msjoan24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 20, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2025

Staff are friendly and professional. Coffee, soft drinks and snacks are available for free and plenty. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Oct 15, 2025 -

Group 1 Toyota Fort Bend responded

Hi Dan, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2025

Always nice and somewhat enjoyable to go to Ft. Bend Toyota for service on my Toyota. More

by rhowald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin was both knowledgeable and efficient…very pleasant in conversation.
Report | Print
Oct 17, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

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