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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,676 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,676 reviews

March 25, 2026

All staff, sales and service, are friendly, accessible, responsive, and professional. Service quality is outstanding. More

by hcoward01
Recommend Dealer
Yes
Employees Worked With
Service coordinator, I think name was Ray, extremely helpful and courteous., Bibin Thomas, Rob White
Mar 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2026

The service was excellent and swift plus the service Rep Samuel was extremely friendly and curtious. More

by Faizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuels, Bibin Thomas, Rob White
Mar 28, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

Great service from an amazing group of people! Service is so great I travel across Houston to this dealership rather than going to the Toyota dealer next to where I live. They do quality work, co More

by lunatech82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 27, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 22, 2026

Great Service I be a Customer since 2007 the Service is really good i allways recomend Fortbend toyota to family and family and friends More

by Jimmyn1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 25, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 21, 2026

The financing portion was quick. I purchased my car at night-closing. Disappointed in finding numerous paint chips on the 2025 Camry the next day when I was able to visually inspect More

by McLean.jamesw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob White
Mar 25, 2026 -

Group 1 Toyota Fort Bend responded

We appreciate your review and are happy the financing process went smoothly for you. We're sorry to hear about your disappointment after seeing the vehicle in daylight. Since this was a preowned vehicle, some wear such as small paint chips can be normal. However, your satisfaction is important to us, and we'd be happy to take another look with you. Please contact us anytime. John Chun General Sales Manager 281-633-3311 Jchun@Group1Auto.com

March 21, 2026

Absolutely ridiculous how they have you coming in every 5000 miles instead of just coming in at 10,000 miles - getting your oil changed and then letting them do whatever they need to do like tire rotation More

by Nelson75photo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob White
Mar 25, 2026 -

Group 1 Toyota Fort Bend responded

We appreciate your feedback and understand your concerns. Our recommendations, including service intervals like tire rotations every 5,000 miles, are based on manufacturer guidelines designed to promote even tire wear and help extend the life of your tires. During these visits, we also perform a multi-point inspection to ensure your vehicle remains in top condition and to help identify any potential issues early. ToyotaCare does include certain maintenance services, and any additional recommendations are always based on the current condition of the vehicle, not obligation. Our goal is to provide transparency and allow you to make informed decisions about your vehicle's care. If you'd like, we would be happy to review your specific visit in more detail—please feel free to reach out to us directly. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

March 19, 2026

Grat service, always on time. .customer attention to detail, we are returning customer for 3 years More

by sergiocarreon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Mar 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

March 19, 2026

It’s organized , welcoming and clean environment. Staff look professional . I’ve been coming to this dealership more than 10 years now and definitely would come back again. More

by homa.1365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Mar 22, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2026

I had a great experience at the dealership. The service was first class. Jerry Zona More

by jerryzona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Twan Du, Bibin Thomas
Mar 22, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2026

We took our new Tacoma in for its first service. Everything went well. Our service advisor, Collin, was personable and very easy to work with. More

by Crosstronic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin, Bibin Thomas
Mar 22, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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