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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,502 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,502 reviews

October 08, 2025

Very calm, clean and peacefully environment. All the workers were very helpful, specially the service advisor, Kevin, very attentive. Oh, and the coffee at the coffee bar was one of the best c More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Avila, Velazquez
Report | Print
Oct 11, 2025 -

Group 1 Toyota Fort Bend responded

Hi Patty, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2025

Quoted over $1000 for 5 tire sensors. Stealership. Went to Discount tire for $60 each. More

by Paulashelton22
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Oct 12, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Thank you.   Kevin Jeon Service Manager  Group 1 Toyota of Fort Bend Direct: (281)633-3422 Email: kjeon@fortbendtoyota.com

October 07, 2025

Easy set up an appointment Wait time not to bad Giood customer service Excellent coffee bar More

by jacquespuech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 08, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2025

I love coming to this place. It's very quick and responsive, and it's easy to schedule service as well. More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
Report | Print
Oct 11, 2025 -

Group 1 Toyota Fort Bend responded

Hi Kim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2025

Great service and amazing staff with fast pace job. Cheaper rate as well with great discounts. More

by aderemi.adekunle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 08, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 04, 2025

Welcomes any customer with or without appointment. Very professional in dealing with customers. Enjoy the lobby with relaxing with coffee and drinks served. More

by obi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 07, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2025

Customer Service was excellent and on time. I was fully satisfied with with the service More

by madukaazuogu2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 07, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

It would nice if the person driving my vehicle to me after repairs would put the seat back in the original position. I’m tall, and most of the guys who drive my truck to me are shorter and have the seat More

by pwjustice52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Report | Print
Oct 08, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 04, 2025

Sale person and manager were nice and working with us. I recommend this dealer. For service and sale More

by leemonthomas11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not this person
Report | Print
Oct 08, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2025

Excellent and quick customer service. Nice waiting area, with comfy chairs, tv and wifi. On an early Saturday morning they had Shipley’s & Chic-fil-a to choose from! More

by moobthat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the gentleman’s name
Report | Print
Oct 08, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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