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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,502 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,502 reviews

October 03, 2025

Everyone was friendly and helpful. Popcorn was available and free coffee. Restroom was clean and TV was available. More

by davidfstith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 07, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2025

The checkin process was easy and on time with my appointment and the service video was helpful. The service representative Aidan Aubrey was very helpful in keeping me informed and his estimate about More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Aubrey
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Oct 04, 2025 -

Group 1 Toyota Fort Bend responded

Hi Michael, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota Fort Bend. If you're ever in need of more help, please let us know!

October 02, 2025

disappointing service department; over 5 1/2 hour wait for a 40 K service and spark plug replacement More

by rtgoosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Becerra
Report | Print
Oct 04, 2025 -

Group 1 Toyota Fort Bend responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Thank you.      Kevin Jeon - Service Manager  Sterling McCall Toyota Fort Bend | (281)633-3422 | kjeon@Group1Auto.com

October 01, 2025

Excellent customer service! Cesar Alvarado is friendly and accommodating. Great staff and water available to customers, a great plus! More

by rudyv1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Alvarado
Report | Print
Oct 04, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cesar here at Sterling McCall Toyota Fort Bend! Thank you again, and have a fantastic day!

October 01, 2025

Great and quick service Roy was very good listen to my concerns and explained everything to me More

by fuentes53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Oct 04, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Roy here at Sterling McCall Toyota Fort Bend! Thank you again, and have a fantastic day!

September 30, 2025

Angel was really helpful like always he took care of me and gave me updates along the way More

by Shayanpanjwani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Oct 04, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Sterling McCall gave me a great deal on my Tacoma. On top of that, their service is truly amazing. I recommend them to all my friends. More

by rbhuet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Gardner
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Oct 03, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2025

Great customer service. The representative was extremely friendly and the service was precise on time. More

by psg7708277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Sep 29, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for the positive feedback! We always strive to provide top-notch customer service and we're thrilled to hear that our representative was so friendly and our service was punctual. We appreciate your business!

September 27, 2025

Lucas was very helpful and easy to work with. He was able to help me find the car I had been looking at online very quickly. Was in and out with a new car in a little over 2 hours. More

by Drewmilholland21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas and the younger Hispanic man in the financing part not sure his name both were great
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Sep 29, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience with us! We're glad to hear that Lucas was able to assist you efficiently and that you found your dream car in just two hours. We appreciate your business and hope to see you again in the future!

September 27, 2025

Great service location with easy online reservation, super speed ( oil change in-and-out in 20 minutes 👍) detailed service experience with timely tracking, wonderful staff. More

by JennyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du
Report | Print
Sep 29, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are thrilled to hear that you had a wonderful service experience at our location! Our team takes pride in providing efficient and detailed service. Thank you for the positive feedback!

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