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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,478 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,478 reviews

August 15, 2025

The drop off bay was clean, workers are courteous, and show room was nice. Thankful for the refreshments. More

by jhd102204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony coca
Aug 17, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Eli went above and beyond to provide a great experience. He was informative and attentive. Thank you More

by MDerouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli was my service advisor
Aug 15, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Desperate and determined to sell vehicles A very polite sales person manager, then communicate too much More

by Vcisneros1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 16, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2025

Great experience with Fort Bend Toyota this morning. My advisor, Jerrell, kept me posted on the service and provided a detailed report of the items checked. I definitely plan to have both of my new To More

by mwclarke01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassimere
Aug 16, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2025

Please ask for a quote via email or sms for any repair service. There is possibility that you may be charged extra on a quote received on phone. Today I had a bad experience where additional charges as Mi More

by azizahmed44611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin Lutz/Kevin Jeon
Aug 16, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for your feed back. I reviewed the recorded call with you yesterday for your visit and confirmed with you that our team did mention the applicable fees during the quoting process. We understand it can still be frustrating when the final amount differs from your expectations, and we apologize for any confusion. Our goal is always to provide clear and accurate estimates and we will continue to work on improving how we communicate them. Thank you    Thank you   Kevin Jeon kjeon@Group1Auto.com

Aug 16, 2025 -

azizahmed44611 responded

The call has 2 parts. Whereas their was a mention of fee initially, if you listen carefully again, there was no mention of fee later when rate of service was finalised. Only $ 160/- plus tax was mentioned. Also the agent was asked to mail the quote which he didn't. Lastly when the vechile was handed over, the agent was once again asked specifically about about total cost and the reply was USD 160/- plus tax only. Sterling McCall is not giving a true picture which is very disappointing and i did not expect this from a Toyota dealership. This is the reason why i want others to be careful while dealing with Sterling McCall Fort Bend and insist on a written quote.

August 13, 2025

They made the process very simple. It was in and out. Would recommend to people I know. More

by bensondrake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Aug 13, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2025

Sunday Odeleke was my sales man and he made the whole process very easy for me will recommend him anyway to anyone.Thank u Sunday for your selflessness. More

by Flo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunday Odeleke
Aug 13, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 11, 2025

The service was great and Anthony, my service attendant, did a great job explaining everything to me. Great customer care experience. More

by deeduarte75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 12, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2025

I went in for maintenance on a used Highlander I recently purchased at another dealership. They checked me in pretty quick and I was able to get back to the rest of my day. During their routine inspection, More

by josehj84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chamagua
Aug 12, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2025

Right away my truck was taken in and although it was a 2 hour wait. I was greeted by a salesperson and was given knowledge on all the cars in the lot. More

by Cruzismael310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Aug 10, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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