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Group 1 Volkswagen Hub City

Lubbock, TX

4.7
240 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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240 Reviews of Group 1 Volkswagen Hub City

April 29, 2026

Good people and very knowledgeable but sometimes recommends service or parts that are necessary. Better communication between customer and Dealership More

by cecolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa and don’t know mechanics name
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April 12, 2026

Having recently changed from a locally owned dealership to Group 1, the jury is still out on this place. Same employees, but new systems have caused some issues in the service department. Hoping they can i More

by nathan_bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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Apr 15, 2026 -

Group 1 Volkswagen Hub City responded

We appreciate the feedback. Your time, business, and relationship are important to us. We look forward to continuing to be able to serve west Texas and are committed to getting better every day. If there is anything I can do for you personally in the future please feel free to reach out anytime.   Thank you,   Lane Sullivan General Manager lsullivan@group1auto.com

April 09, 2026

They were fast and found any issues fixed very fast I have no issues with them . Did great job More

by rocker1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Apr 10, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 08, 2026

The process was fast and easy they got me in the door now within an hour of buying the vehicle More

by Marcos m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Breanna saldiema
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Apr 12, 2026 -

Group 1 Volkswagen Hub City responded

Hello Marcos, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2026

Prompt on getting in on time, great service, friendly staff, sending Uber for both directions, More

by Carla Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hello Carla, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2026

They are very nice and polite and they get the job done tell you what you need to fix on your car More

by ckg80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2026

We are so very thankful for this amazing dealership, and their great and quick customer service! More

by evierivera79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kunselman
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Amazing team ! I love the constant communication I get about my car through the day! More

by doracastro88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several team members helped
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Mar 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 02, 2026

Kyle Hind is the best car salesman, no pressure from him but he goes above and beyond. This was my second purchase from Volkswagen and he helped me both times. More

by melissa82johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
Mar 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 03, 2026

Courteus, professional and friendly staff who understand and meet my needs. Prompt service. Delealership provided a complimentary ride to and from work. Car work is completed as promised. Price is comparabl More

by maritzabarron58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Andrew.
Report | Print
Feb 06, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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