Group 1 Volkswagen Hub City

The salesman was great. Had to take the car back for r a problem. Thought they fixed it but got 20 miles away and the problem came back. Called the sales manager Cassey. Lef Had to take the car back for r a problem. Thought they fixed it but got 20 miles away and the problem came back. Called the sales manager Cassey. Left a message with him and a text message. He never responded back. Still waiting on a response. Glenn Willis More

Amanda was very kind and personable. They were very thorough wven though it was just a simple oil change but I appreciate that They were very thorough wven though it was just a simple oil change but I appreciate that More

As always, great customer service, good price for services rendered. Clean waiting area, no issues. I have used them for every oil change and service for the 7 years I've owned this Atlas. services rendered. Clean waiting area, no issues. I have used them for every oil change and service for the 7 years I've owned this Atlas. More

Matthew was great to deal with was very upfront and honest and very helpful throughout the whole process was a very pleasant experience and hope to deal with him again in the future honest and very helpful throughout the whole process was a very pleasant experience and hope to deal with him again in the future More

Amanda took such good care of me as usual GREAT CUSTOMER SERVICE in the service department! SERVICE in the service department! More

Melissa Arizipe was great, informative very polite and descriptive in her explanations. She was able to break down all needs of my vehicle. descriptive in her explanations. She was able to break down all needs of my vehicle. More

Arturo was great to work with and very good with my kids. They finished with my car and saved me a lot of repair costs. They finished with my car and saved me a lot of repair costs. More

BEST dealership in Lubbock! My advisor Andrew was so professional, kind, helpful, answers messages and much more. Give him a raise! He’s a rare customer service person in this d My advisor Andrew was so professional, kind, helpful, answers messages and much more. Give him a raise! He’s a rare customer service person in this day and time. Fast service! More

Jasmine was great! She took care of us in a timely manner. Would recommend for sure! She took care of us in a timely manner. Would recommend for sure! More

Our experience here was amazing! Everyone was so nice and so helpful that it will be hard to go to any other dealership in the future! Kyle Hind helped us and he was the absolute bes Everyone was so nice and so helpful that it will be hard to go to any other dealership in the future! Kyle Hind helped us and he was the absolute best! He was so quick on everything, so nice and helped us get the best out of our shopping! We 100% will be coming back to him! More