Group 1 Volkswagen Hub City

Avoid at all costs Customer service is terrible. The receptionist had to track down a salesman when we walked in the door. Communication was terrible, everything was met Customer service is terrible. The receptionist had to track down a salesman when we walked in the door. Communication was terrible, everything was met with “I don’t know, that’s not my department.” Since we were working on financing outside of the dealership it took a few days to finally purchase a vehicle. When we went to look at the 2018 vehicle we eventually purchased the check engine light was on, but we were assured it had been taken care of and that there were no more issues, we were foolish enough to trust them since the light was off and we hadn’t noticed any issues driving it. 3 days later the light was back on. 4 days after purchasing we took it to the Dodge dealership since it’s still under warranty and are now being told there is metal in the engine and depending on the severity of it we may need a whole new motor. During the process we also were told that if we had anymore issues to take it to Dodge since it was under warranty and they would be the ones who could really help us. We also dealt with a really rude pushy finance person that was completely annoyed and irritated that we wouldn’t take the higher interest rate he was offering and also informed us that we were required to purchase an extended warranty to protect their interests. After emailing their general manager I was told he was new there for only about a week. Now suddenly today he’s been moved to another one of their dealerships and can no longer help me, but my information has been passed along. They also made a big deal that they couldn’t get us a second key fob because it was a couple hundred dollars and to expensive.... this was while I was purchasing a 19,000 vehicle from them with an extremely large down payment and outside financing. More

Websites Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the liste Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the listed price. I asked to speak to a manager. Talked to the manager and he told me that those prices on their website sometimes are wrong and he would not sale me the truck for that price. Buyer be ware. These guys are not truthful to get you to come into there lot. More

Skeptical, but Surprised! I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again. More

Dishonest dealership! After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and rig After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and right fender. Don't do business with this dealership. They refuse to accept the responsibility. Dishonest dealership! More

Professional, courteous service. Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reason Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame. More

Very efficient process. Was updated on every step. Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! More

Service The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than they thought. We have always used them fir our services and any questions we may have. AWESOMR service department More

New 2017 CC Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please giv Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please give this dealership a shot if ever shopping for a new car in Lubbock, Texas. More

Great Service Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family! More