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Group 1 Volkswagen Hub City

Lubbock, TX

4.7
252 Reviews

7007 University Ave

Lubbock, TX

79143

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252 Reviews of Group 1 Volkswagen Hub City

December 05, 2025

Great service and products are the very best I recommend to all my friends and neighbors More

by Rubenmadrigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Dec 05, 2025 -

Group 1 Volkswagen Hub City responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2025

The technician- Andrew Rodriguez, took time to interact with me as my car was being checked in to be serviced. He was very professional and courteous. More

by Gidget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Dec 04, 2025 -

Group 1 Volkswagen Hub City responded

Hello, we're happy to hear you had such a positive experience with Andrew! Feel free to reach out to us if you need anything. Have a wonderful day.

November 24, 2025

Amazing experience and was very, nice, helpful, and thorough. The uber option was great and the staff was so nice! More

by marcus.a.smith76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Nov 26, 2025 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2025

Was considering additional service/tire purchase through Sunbit credit but wifi or system was down. There was no urgency to assist me further with this process More

by richrico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Nov 20, 2025 -

Group 1 Volkswagen Hub City responded

Hi there! Thank you for your feedback. We apologize for any inconvenience with our system and we would love to assist you with your service and tire purchase. Please give us another chance to help you out and we'll make sure your experience is smooth and efficient. We appreciate your consideration of Sunbit credit. Dan Deleon General Manager ddeleon@GeneMesser.com

November 17, 2025

Christina was absolutely amazing! Was very kind and worked us in later in the day! They obviously have an amazing team of people there! Multiple people stayed late to help us out! Nex More

by Sagewest51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina
Nov 19, 2025 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2025

Over the past 25 years my family has bought and maintained 7 vehicles at Gene Messer on South University. We’ve always had excellent service from pleasant employees. More than a few times I was giv More

by scooper0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 17, 2025 -

Group 1 Volkswagen Hub City responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2025

Cade Doty went above and beyond to help me get the vehicle I wanted with the payments I needed as well. Everyone was so kind and helpful, walking in I didn’t feel like I would be taken advantage of, b More

by libertyfaith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Doty
Nov 13, 2025 -

Group 1 Volkswagen Hub City responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2025

Service department is attentive and provides useful information. Online tools for review of car status and service needs are easy to use and helpful. As with all service outfits, be sure to get a compl More

by scienceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald
Nov 14, 2025 -

Group 1 Volkswagen Hub City responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2025

Great service, went in for an oil change and found out I needed brake pads. They did me a service and found out it was covered under warranty. More

by letsan1807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 07, 2025 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

Take good care of me in maintenance department as always Timely fashion. Above and beyond More

by Kathydarryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Nov 06, 2025 -

Group 1 Volkswagen Hub City responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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