Grubbs Acura

I was very excited to have found a car that looked great and was told it had additional equipment along with the comparable features I had on my Honda on their lot. I went immediately up there to test driv and was told it had additional equipment along with the comparable features I had on my Honda on their lot. I went immediately up there to test drive it. During the test drive I again asked if all the safety features and equipment were comparable such as lane assist, blind spot, cross traffic alert in rear camera etc. I was reassured that yes it did and when the car was ready they would show me exactly how to turn on all the features. We reached a deal i felt was fair for the used vehicle that was one yr newer then the car i was trading in. I signed the paperwork and was told to return the car the next day due to my concern with taking possession of a car that had damage on it that they agreed to fix and wanting a list verifying all the features. I brought the car back and when speaking with the person i was supposed to leave it with asked if he could tell me how to turn on the features i asked for. He informed me that this car did not offer two of the most important safety equipment i wanted which was the blind spot and back up cross traffic alert. I then called the sales rep and he told me that it did and he assured me he would show me how to turn it on when i picked up. I kept the loaner and flew out of town only to have the dealership call me and state they had sold the loaner i was in and would need to pick it up at the airport. I gave them the location where it was parked and they took the loaner and told me that they would meet me at curbside for pick up when i arrived with a new loaner till we got the issue with the car resolved. When i was about to fly home i received a call stating that they would not be bringing me a loaner but instead the car i had purchased as i now had to accept it as is and that the equipment i kept asking about is NOT on this car but i own it now and must take delivery. I refused to accept the new car and again asked how i was supposed to get from the airport. I even texted my sales guy when i arrived very late and asked him if i had to shuttle to hotel and then uber to work with no response. As of this morning I have now been ubering to my destinations with only one text asking if i will be in today to pick up my car. At this time i feel they have misrepresented a car i was purchasing and again would have taken immediately if it had the right equipment i specifically was inquiring about. BEWARE OF THIS DEALERSHIP as i truly had heard very positive things about them and felt like i would be treated in a great manner as I had never bought a used car before but thought it would be a like experience to my new car deal. Will post updated review as this progresses. More

My best experience at a dealership ever. Armani was incredibly helpful and professional. He took the time to really help us look through all of the possible car options that met our criteria, and once incredibly helpful and professional. He took the time to really help us look through all of the possible car options that met our criteria, and once we chose the car we wanted he worked with us to get the best deal possible. I can't say enough good things about our experience with Armani and the dealership overall. Absolutely recommend him to anyone looking for their next car! More

Walid was great, everyone was super nice and they are good group of people. Nice location and very informative. These guys r great at what they doing. good group of people. Nice location and very informative. These guys r great at what they doing. More

This newly updated dealership was worth the drive and the people were great and pretty easy to work with! people were great and pretty easy to work with! More

This dealership is very nice. When you walk in you feel like you're in Luxury. The customer service is definitely the best I've ever encountered. Walid is the absolute best. He took the time to make sure I like you're in Luxury. The customer service is definitely the best I've ever encountered. Walid is the absolute best. He took the time to make sure I knew my car before I drove off the lot. He wasn't pushy extremely nice. I will definitely buy another car at this location with him and send people to this location More