Grubbs BMW of Wichita Falls - Service Center

I have taken my car twice there and both times I had to go back because the problem was not fix. My second experience was awful, the service advisor manager told me " ma'am you have an old car, that may c go back because the problem was not fix. My second experience was awful, the service advisor manager told me " ma'am you have an old car, that may cause more problems". I felt offended and irritated, he did not only get frustrated with me, but also told me he would have to refer me to a different service location because I was yelling at him. After you basically tell me you couldn't fix my car the first time and I'm possibly coming back because my car is old, Do not expect me to be nice to you!. When I taking my car to you and paying you hundreds of dollars I expect great service and an accurate solution to my problem, not you to get frustrated with my frustration. This is not only inconvenient for me, but also money and time consuming. I am giving this review based on the fact that both times I had to come back again for them to fix what they should have fixed the first time and also based on the poor customer service provided by this individual. More